Customer Testimonials
Carie King’s customer service is outstanding. I was contemplating going back to Mercedes but I think I will stick with BMW.
My first service experience with BMW of Mobile was great. Reed was really great attending to my need.
Performed requested repair of the shark fin satellite antenna , unfortunately not covered by new car warranty.
BMW of Mobile is the best. They really care about their clients and go out of their way to make you happy.
Great group of folks that do a great job. I appreciate the attention to detail.
Very professional and courteous. Good communication between employees and customers. Did what they said they would do.
Promote service addressing the needs of their customers! Knowledgeable and always doing a good assessment of my concerns.
Great customer service and communication. Tyler is wonderful. Leon is a great driver to transport people back to work.
The salesman did a great job making sure I got the best deal possible on the new car
Car was in for first service and the job was done swiftly and . free.. Needed a part to complete a recall and was offered a loaner to drive until the recall is done.
I had a malfunction on my 528 BMW on 11-2-23. I was on my girls weekend trip. I called BMW of Mobile and they were able to get me in within an hour and fixed it the same day. Reid in service was great and very helpful. I will fully recommend your place. Thank you, Le Ann McBrayer
Travis and the staff at BMW of mobile were absolutely amazing to say the least. On our initial visit they made sure to acknowledge us when we arrived, however we were able to explore the lot and find the car I had been stalking on online prior to being approached. It was a pleasant change. Travis was nothing like most salesmen we have encountered; he was not pushy, he was transparent, extremely knowledgeable and an all around great person to be around during our visit. I am still blown away by the level of customer service we experienced on the ...
Was very helpful and professional with me during the purchase of my vehicle. Thank you.
Great selection of cars. Dealership is very professional with great deals. Enjoyed dealing with our salesman.
Best part was Beemer the cat! Every facility should have a cat! Reed was great too.
Everything was handled well, Ms Carie King was an absolute angle! The dealership was nice.
My total experience was nothing short of amazing from the time I entered until I left!! Thanks Rebekah!
Had a great customer service and friendly evi environment no long wait time and plenty of snack
Was given professional service. The service was completed on time. Customer service was very out standing and the service received was explained to me in full detail.
Carie King did an excellent job helping me with my car service. It was a great experience.
We had a fantastic experience at Mobile BMW. Murray was patient, kind and eager to help us find the right vehicle. Murray was very knowledgeable in the process and assured us that we would find the right car. We are very happy with our purchase and highly recommend Murray as your sales guy at Mobile BMW. Thanks again
A wonderful experience at a great dealership. . The sales person Alex was extremely professional, and there was no pressure at this dealership. I will definitely buy again from Bmw of Mobile.
Always excellent service and employees that go out of their way to make you satisfied!
Service dept. is great! Especially Carry King! She goes out of her way to help.
I had a pleasant experience at this dealership. I used the online features of scheduling a test drive and someone reached out to me immediately. They put me in contact with a salesman named Patrick who greeted me upon my arrival. He was great, he didn’t press us to hard nor did he dismiss us when we needed time to discuss the purchase. The other employees were nice as well. It was a great day for us all around and I found the vehicle of my choice . Highly recommended.
Fantastic and complete service. Found issue with bad tire and alerted me to the danger.
Best dealership in Mobile! The technician was so professional and knowledgeable. I felt my car was well taken care of.
The staff were very kind so I was able to Shop comfortably. I will be Shopping here for my next car too because I trust the people here.
The service is excellent! They treat me like a king 👑, especially Carie in the service department! Everyone is courteous and very friendly!
They always take care of me. Randy is the best In service, kindness, and getting things done.
Best service in Mobile Al. I feel safe and comfortable with my mechanic and service representative. Thank you BMW of Mobile
Great experience today. Reed was very helpful and attentive. Answered all questions and coordinated work with his team so we could leave on time.
Getting my vehicle serviced there was a pleasant experience. The facility is clean and the staff is friendly, efficient, and kept me updated on the status of my vehicle.
Marcus our salesman is great at finding you a vehicle!!!. He has lots of experience, & very knowledgeable. I always use Marcus when buying our BMW’s because he is very detail oriented like I am. Adele is also good to work with when dealing with paperwork on the financial side. He is also very knowledgeable, experienced, & can answer any questions you may have. Great job to both Marcus & Adele!!!!
Excellent buyer experience great staff and awesome product. Very happy with all aspects of this dealrr
Tyler was wonderful in taking care of my service and repairs. Made it so easy for me. Curtis was so helpful in picking up and returning my car for me. Couldn’t have ask for better service.
The dealership has always been clean and is now even with all of the renovations going on
Loyalty to their customers . Make having a bmw worth the purchase. Went above and beyond when my car broke down
I appreciate the service and received along with q clean car. My service advisor also offered me a great deal on my oil changes. I love it
Excellent service. They go above and beyond for their customers! I am so happy the way they take care of my car every time I am there. Thank you
It was a nice clean dealership. Carie King, my service advisor was really nice. I also appreciate the communication through email, text, and the advisor.
Tyler in the service department was the best! He was Very helpful, courteous, professional, and quick!
I bought from out of state and had an incredibly good experience. Attention to detail from my salesperson, my sales manager Adeel, and several others were perfect, and they were always happy to give me updates throughout the purchase process. I'm grateful to them, and will look hear first for any future vehicle purchases.
I recieved great customer service from Taylor in the BMW service department in Mobile, Alabama. I will be having my vehicle serviced there from now on.
We just love Cari there as she works professionally with us. We look forward to seeing her each visit.
Always professional. They take excellent care of me. When I wait, they stay aware of the time and make sure I know what is going on.
Everyone was extremely helpful and very professional. Alex was great, and I was able to purchase the vehicle that perfectly met my expectations. I highly recommend this dealership.
Professional and exceeded expectations... Randy and Tyler are awesome guys had a reoccurring issue with my vehicle and these two guys worked with me to accommodate my problem and make sure I was satisfied!!!
Great service department! Becky is excellent! We love the vehicles we have! Excellent vehicles and we love the way they look and drive!
Carie in the service department is outstanding. She is professional friendly and knows her job. Every visit has been excellent. She should receive special recognition. Also the young man who took me home and brought me back to the dealership was also nice and professional
The Mobile, Alabama BMW dealership continues to provide professional Service on my cars. My Service Representative Carrie King is both knowledgeable and courteous.
The dealership is clean and neat, the employees and their services are great specially Carie King.
Extremely good customer service and very timely with service appointments! Rebekah was awesome taking care of my service.
Outstanding service. I had a problem with my 08 when I arrived. No one in CA could find the problem BMW of Mobile could the problem. Ca wanted to remove the dash. My service writer Ms Carrie is outstanding. Keeps you informed throughout the service
Becky makes me feel welcomed and safe. Everyone has a horror story of a garage or dealership lying about needed service. It has not been that way at BMW. A large part of that is because of Rebekah (Becky). She is always knowledgeable, upfront, and welcoming. Regardless of how busy she is or how much chaos is in the lobby, Becky's focus remains on the customer. My time is limited. I live in Daphne, teach in Robertsdale, and take care of my 89 year old mother. Service is always fast and dependable. Staff always asks if I need something, or ...
Excellent team, they took care to ensure what otherwise could have been a complicated purchasing process was smooth & efficient. The pre-owned center navigated our trade in & completed the documents so that within the same evening we were driving our i3.
Carrie was very courteous and professional. Very attentive. Would recommend this BMW of Mobile AL to anyone
Goes way beyond the stars. Professional, knowledgeable and most of all, easy to work with. Murray was exceptional! (Jeff and Adele were also wonderful to work with in securing our transaction.) They made the entire process simple, enjoyable, and we will be back in the future.
Every one is friendly. The waiting room is clean and has plenty of snacks. Service is prompt and takes pride in their customer service:
Tyler Ford!!! Is the best, he always provides the best customer service. Tyler is very knowledgeable, and always patient with me.
Best dealership in the South. Scott and Arthur went above and beyond to make me happy in a timely manner. They, along with Jaron made sure everything went smoothly with the purchase of my X7 and I didn’t have to spend hours at the dealership sealing the deal.
BMW of Mobile is THE best sales and service organization I have ever dealt with. The service team starting with Tyler all the way through their techs is superb. Great products, wonderful sales professionals like Arthur and a caring honest service center, what else can anyone want in a dealership. Their GM Scott is setting the foundation correctly.
Awesome, quick and friendly staff, great service… easy to schedule. Would not take my Beamer anywhere else!
Prompt courteous and explained my options. I didn’t have a long wait to figure out what was the problem with my vehicle
My husband and I both have our BMWs serviced here. We consistently experience excellence in the service department. Trustworthy mechanics/techs who know how to keep these engines fine tuned and running smoothly. Friendly and considerate service reps who go the extra mile to take care of you and are proactive in looking out for your safety. We have purchased three BMWs from this dealership. Their sales team have definitively learned their product and are interested in helping you get just the right vehicle for your needs. They are not pushy and will negotiate fairly. The finance department is also ...
Another excellent service experience at BMW of Mobile. Carie King took great care of me!!
Our experience with BMW of Mobile was the best everyone was focused on getting us just what we wanted and we could not be happier with our new x3
Chris was awesome! He was very professional and helpful. I would rate the overall experience as a ten.
Great Customer Service !!!
My Service Representative was Christopher Barnes. He is a very respectful young man. He did everything to make sure he exceeded my expectations and needs for my services. He handles everything in a timely manner and made sure I was satisfied before leaving the dealership. Be sure if you need any services or help with your vehicle you request him.
Great Customer Service 💯 ‼️
I just donated some Toys for Tots and BMW is a drop off location! There might be thousands of kids who Santa will miss due to the hardships the economy and Covid have caused! Donate!!!!!!
They were great to work with!! I would recommend them to friends and family!! It was nice to work with Carie. Thanks for a pleasant experience!!
Very friendly and efficient service. Couldn’t ask for better. Thanks Carie.
I live in Birmingham and was not able to find a vehicle at my local BMW dealership. I called Patrick Raley at BMW of Mobile and asked him about a vehicle on their website. From the moment I made contact with Patrick my experience with BMW of Mobile was second to none and truly a pleasurable experience. Patrick let me know when the vehicle I was interested in arrived at the dealership. My wife and I had Patrick hold the vehicle for us to drive to Mobile to purchase. We purchased the 2022 X3 and Patrick was great at showing us ...
Exceptional dealership. I highly recommend the gentlemen that was our salesman, Marcus McPherson. He is awesome!
5 stars great service 😃 Brad is the best service representative, a solid 10 😊
Great service dept. and very knowledgeable
Great and friendly service , for many years knowledgeable service advisors who provide solutions to every service request Overall the business earns my approval and consideration for continuous service
My service writer was very professional and kept me informed on my repair status
Very knowledgeable & courteous
Bradley was so pleasant and works well with his clients. Got my car in and out. Was very intelligent regarding the need of my bmw.
Customer service was excellent! I am very happy with my 2022 BMW X3. I highly recommend this dealership.
Bradley in service department took very good care of us. Very happy with it. Very quick work on our X1.
Good customer service and extra pluses like your car washed and vacuumed when it’s in for service.
Excellent customer service!
Travis Pettway is the "Car Goat"! I asked and he presented. Let's not forget the finance lady (unsure of name) but she is the MVP!
I Always have a top notch experience with customer care. Keeps me informed about present and up coming services that will be needed and the importance of it.
Professional service, excellent customer service and efficient process for purchasing a car. Arthur did an outstanding job in all three categories!
Everything overall service good and sales associate was great Thanks Sam
From Service Consultant, to Technician, work was done as promised and on time. Vehicle was clean and ready to go. Would definitely return to BMW of Mobile.
Professional and extremely customer friendly. Expectations were exceeded. Felt very valued.
Pleasant and efficient ladies at the service desk. Politeness of all personnel. Easy to make appointment.
I've done business with them for year's. Top Dealership, Excellent Service Team and Sales Team! They are very “Personable Professional” Group. Always recognizing the clients by name, that says and means a lot.
The how nice the staff is when you walk they are so welcoming and friendly
Bmw always gives good service. The service advisor keeps you informed. They always gives courtesy car wash which I loves. Today the general manager greeted the customers in the waiting area and lifted our spirits. Thank you Becky and Bmw
I took my X3 in for first time service, and I was very pleased with it. Everyone I dealt with was very courteous and professional. My
Very timely on getting my vehicle in for an issue. Called me to ask permission to proceed with an engine check. The mechanic on my car did multiple service checks on my vehicle. Carie King the service advisor was top notch. They even cleaned my car before I picked it up. Can’t beat that for service.
I had X3 about 6 months, but it was in shop 3 times, all of them almost major problem. My next BMW depend the next.
Excellent place to purchase from. We would hands down buy here again. Communication was superb. The delivery was tremendous with white-glove service. Thumbs up