Customer Testimonials
Dealership was real perfessional and tended to all requests Area was was clean and comfortable in waiting area
This dealership is top notch. We had a tire put on that was under warranty today. The service department not only called to see if we made it home , because the tech was not sure he completed a final step for safety. They sent the tech 70 miles to our home to be sure it was complete and safe. Yes they are top notch in our opinion.
Wonderful I enjoyed so much being there and teaming up Thanks have a great day
Very friendly staff. Easy to get in touch with. Work is done quickly and at good prices.
Great service! Loaner car so helpful. Really loved the quick turn around an customer care
Awesome crew to work with. Efficient, polite and knowledgeable. Can't say enough positive feedback!
Becky as always was very efficient in handling the serving of my X3. Always very nice to me
Very professional and polite. Eager to please and very accommodating! They make you feel like you’re part of the BMW family
BMW has excellent customer service, Everyone was so friendly. The process was one of the easiest I have went through is purchasing a vehicle. I would encourage others to use BMW.
I have a great service ice advisor. I'm always able to get a loaner. Everyone acts like they appreciate my business.
They took good care of my car in short time so I’m happy with a new battery
Keep you informed on whats going on with your vehicle at all time , Very Curious
The service department is excellent. They get to know you and your vehicle. They go the extra mile to help and anticipate your needs.
Mobile BMW consistently provides us the superior service for our vehicles. The techs are knowledgeable.
Great service. Carie was awesome, super nice and very helpful. Would highly recommend BMW of Mobile
They have handled all my service needs since 2018 in a professional, transparent, fast & friendly manner. I know all the customer representatives in the service department by name. Randy, the service director runs a well-oiled machine (department). Becky, Carrie and Tyler have done an outstanding job time and time again to reassure me that BMW service center of Mobile is where I need to go to keep my car on the roads!
Great, fast, friendly, professional. What a great dealership. Service is everything and I highly recommend.
I absolutely love the service BMW Mobile provide. Reed always go above to make sure Customer service is phenomenal and he is a pleasure to work with
Professional and transparent. Problems and fixes are thoroughly explained both verbally and in writing. Satisfied.
Everyone at BMW of Mobile goes above and beyond even the highest expectations possible. I would never hesitate to bring any and all service or sales needs to BMW of Mobile.
Arthur was great! Car was best priced around and even went out of their way to add a few things in. From the time I reached out to days after purchase communication has been on point. No pressure.
Great at scheduling appointments with very friendly people Very nice waiting area with snacks and coffee
I've had my BMW since 2019 this is the best service I have ever had. Great professional staff. I had the pleasure of working with Reed this time in my major car service he is great. Thank you Reed.
Excellent personal care. Becky is, as usual, GREAT! Niko was especially accommodating in pickup and delivery. Outstanding professionalism!
Kelly is great. He has worked with the warranty and maintenance plan for my X6. Very happy with the extra effort.
Got a great deal on a 2024 i7 xDrive60. I was treated with dignity and respect from beginning to the end…and after I had already taken the vehicle. I highly recommend BMW of Mobile to anyone looking to purchase a vehicle. I drove 7 hours to get my vehicle because I was so impressed with the customer service. I worked mostly with Arthur Gladwin and Marianne Castleberry and they were super professional and extremely awesome. I will be a repeat customer.
I had my BMW 15000 mile service done and was very pleased with the service I received. Everyone was very pleasant and greeted me and the service was done promptly including a car wash. I even received a completed checklist of everything that was done along with a video of the underside inspection.
The car was on time , and the service and attention from Reed was awesome. No issues at all
Service was awesome, they picked up my car, serviced it and returned it to my house clean as a whitsle. Communication was awesome.
The x3 is absolutely beautiful. Alex did a wonderful job going over the car's features and it was spotless when we picked it up. Since we bought it online, they even went out of their way to pick us up from the airport! Everything went so smoothly I wouldn't hesitate buying from the dealership again.
Fantasy Service Rebecca is great. Always provides great service. Service is always timel, love the weekend hours.
Efficient and effective service dept! Great salesmanship! Very supportive after the sale as well. Recommend Brendan, great job!!!
Alexx Collier is the best. She is so understanding and patient. It did not feel like dealing with a typical car salesperson. Would recommend her to anyone. She is also very knowledgeable about the cars and very helpful in every way.
The service department is great. I work with Tyler and he is always good about communication. He is also very polite and helpful.
Service tec done a great job and Reed the Service Advisor done an outstanding job . Reed made me a BMW of Mobile a customer for the future!!
The BMW Dealership continues to meet and exceed our expectations. Our personal representative Ms Carrie King continues to exhibit excellent customer service and professionalism. Ms Becky and Mr. Adele and so many others too numerous to name are top notch.
I was so happy with the way I was treated when I brought my car for service. My service advisor , Reed, greeted me promptly and in very short time my car was brought back to me … I recommend BMW of Mobile’s service department 100%
Kathy and I had a great experience at your dealership. Everyone was personable and went out of their way to make us feel welcome. Matt was wonderful to work with and made our purchase stress and pressure free. Richard and Reed in your service dept went above and beyond what was necessary and made our experience next level. Adele made the mundane paperwork less so by connecting on a personal level. Really appreciate his help with completing the purchase by communicating with our bank. We felt valued and that we were made a priority for the short amount of time ...
They have great customer service and the best quality of work! I absolutely recommend their service.
We always have a good experience with BMW of Mobile. Tyler, our service advisor is excellent! He keeps us informed of then work performed. Overall, a very positive experience.
It was easy to schedule my appointment. Kelly was my service advisor. He kept me informed and advised me when service was completed.
Appointment was set up with ease. When I arrived for my appointment everything went like clockwork. Really nice to deal with professionals. The service advisor kept me informed of progress.
We instantly felt like family. Best car buying experience ever! We will be back to buy from them again.
Friendly staff, clean facility, great service. Would definitely recommend to friends and family. Didn't take long
Always great service & people! Love seeing Mr. Beamer, the resident cat. Cari takes care of me.
The dealership and service staff are always great to work with. I drive from Louisiana to purchase on my last two cars and for service !
Staff very professional and friendly. Wait time was appropriate, clean waiting area. Will use service again.
Great experience and quick turnaround. I have had many great service visits and expect many more.
Becky is the best. Very helpful, responsive and helps explain my repair/service needs clearly. I trust her advice and will continue to call on her for my future needs. Of course, the services technicians are the best around. thank you!
Everyone is so nice and helpful. I buy all my cars there and always will
I always use Tyler as my service advisor he’s great! They recently added a new perk where service members can wait at top golf and play (complimentary) while your vehicle is serviced! Great customer service
Tyler has always been friendly and goes above and beyond to assist. me with my mechanical needs.
I have always had a great experience in dealing with BMW of Mobile. Reed Gable in the service department always meets our expectations in servicing our vehicles.
Carrie was great as usual. She got me in and out with no issues. Even with all the construction everyone was very pleasant
Wonderful experience! Everyone was courteous and polite. The service advisor was very knowledgeable with questions I had and helped me with the plan that was best for me. Tyler did a wonderful job.
Very pleasant lady and young gentleman to deal with . Very knowledgeable had answers to all my questions and concerns. My favorite part was the loaner car I was provided with. That was a wonderful experience. Thank you for everything you do .
BMW was wonderful Carrie was so helpful I would use again so pleased with them
My wife and I were treated with respect and courtesy by everyone we met. Our questions were answered and were were able to make a good decision in selecting our new vehicle. Murray Brown did a wonderful job taking care of us.
Very professional and timely and have prompt feedback. Satisfied with the follow-up feedback given .
Carrie was fantastic and kept me informed of the vehicle status She was available when I had questions and had always taken great care of me when I have brought my car in for service.
Love this dealership. They are so friendly. I have bought new cars from them for years.
I have bought many BMW cars from this dealership and will always go there to purchase new cars in the future. Alex Drexinger is the BEST client advisor I have EVER had!! He made buying a new car so much fun. He is very knowledgeable and patient. 5 Stars for him!!
Have shopped at BMW of Mobile for many years and purchased multiple vehicles. Suggested many friends to do the same The salesmen , managers and everyone involved have always treated us greatly providing the best purchase deal in a 100 mile radius and servicing thereafter is easy to set up prompt in completing and detailed better than expected I recommend to anyone that is considering a new automobile purchase to visit this dealership !!
Is the best service I ever have a friendly, and I feel like a family
Great communication from Tyler Ford through every step and very prompt service, even with parts needing to be ordered as issues were discovered.
The Staff here are always very nice and accommodating. Couldn’t ask for better service !
Attentive to detail. Had what we needed in stock and ready to install. Great communication throughout service experience.
Service department was very helpful and got my car done in a timely manner. Carrie was professional and worked with me all the way through.
Quality work. Car is clean when picked, impressively so. Work pice is what was estimated
I have bought 4 cars from this dealership over the last 6 or 7 years and always satisfied
This dealership has a great salesman Mr. Arthur Gladwin he was kind and caring all the way
I have used this dealership for service and found it to be good. Have a good day
Arthur Gladin at the dealership is an excellent sales representative. I would rate him as one of the best. Very knowledgeable of the vehicle and very curtious while taking car of business without wasting time. He closed the deal without any problem.
Service is excellent and the service representative Daniel was very professional and knowledgeable. My car was checked in on time and received it back all clean inside and out! I have had other cars like Audi’s and Lexus , but BMW service is the Best Ever ❤️ Highly recommend this dealer to everyone! Betty Ross
Service tech was amazing. Great choice of snacks and services done in a timely manner
First time going there,sales staff was friendly,and very helpful,helped me with every step of my purchase, great place and people ,
Service very good and service person seemed knowledgeable. Very busy at the time of service and had to wait 3 hours.
Lots of quality cars from which to choose. Everyone is friendly and low pressure. Q
I have had nothing but excellent service every time I have been to this dealership! I worked with Tyler this time and he was so very helpful. He has a great personality and helped me with every one of my requests. He is certainly an asset to your company.
The BMW team members are very kind and take great care of their customers. The quality of the service exceeds expectations!
Great service! Would highly recommend them to anyone! Always terrific a place to do business with.
I had a great experience. Reed did an excellent job handling my service. I got 4 tires an alignment and an oil change. The technician stay over to complete my oil change and I was very thankful. Reed the technician and I think one of the sales guys assisted me in getting my phone back connected to my audio system. I believe that it was well after six pm!
Excellent , friendly service. Helped with any all my vehicle needs. Very professional. Tyler was amazing and resourceful
I went for an unexpected service. I was taken care of very well! Nice customer service.
Awesome dealership. My service representative Carrie King is the best. Carrie is one of the best employees I have ever had the pleasure of working with in the car industry.
I let Marcus know which cars we wanted to look at ahead of time and he had them parked out front when we arrived. He was very knowledgeable about the cars and answered all our questions. The process was smooth and pleasant.
Reed in the service department is very professional. He is knowledgeable and always keeps the customer informed.
Great customer service. They addressed all of my concerns and kept me informed on the process and outcome.
Good communication about service needed. Completed service in a day and helped with providing transportation to pick up car when ready.
Carie King’s customer service is outstanding. I was contemplating going back to Mercedes but I think I will stick with BMW.
My first service experience with BMW of Mobile was great. Reed was really great attending to my need.
Performed requested repair of the shark fin satellite antenna , unfortunately not covered by new car warranty.
BMW of Mobile is the best. They really care about their clients and go out of their way to make you happy.
Great group of folks that do a great job. I appreciate the attention to detail.
Very professional and courteous. Good communication between employees and customers. Did what they said they would do.
Promote service addressing the needs of their customers! Knowledgeable and always doing a good assessment of my concerns.
Great customer service and communication. Tyler is wonderful. Leon is a great driver to transport people back to work.
The Service team at Mobile BMW is amazing professional knowledgeable kind and very helpful Becky,Carie,Tyler and for the s ervice tech Dustin is awesome he know his work great quality I highly recommend him
Professional and knowledgeable!