Customer Testimonials
I can only really speak about the service department but Cari is always awesome to work with. She goes out of her way to keep you informed and offer suggestions.
It is always a pleasure to get my car serviced at BMW of Mobile. Tyler and the other service representatives are always ready to assist with a smile.
Carrie at Mobile BMW provides excellent customer service. I had an emergency which required me to have my car towed to her dealership which was much closer than my home dealership. She got me in with no appointment and out within hours. Carrie is not only my hero but will be my service provider going forward. Thank you again Carrie. Donna
Professional, timely. A wonderful service all around. Especially Tyler was especially helpful and had a very courteous driver who took me home after I dropped my car off.
bMW of Mobile Alabama Service provides excellent service the have been servicing my vehicle since 2017. They always give top of the line customer service.
Great from setting appointment thru actual service requested clean dealership even washed and cleaned vehicle
Matt made the entire sales process so fast and easy! Everyone was great from finance to the detailing of the vehicle! Great team and dealership!
My car has been there a week and a half for a fuel pump issue, including having to order the part, which was overnight. It's ridiculous it's taking a week n a half and I'm sure this Friday I will be given a reason for another delay. I'll look for a German auto repair shop next time. My time like everyone's is valuable and you can't get it back. It should be more than one person at a dealership working on the cars. A week and a half and still not fixed, it should ... Read More DealerRater - May 9, 2025
did work quickly and completely inside and out. very friendly service department and clean up people
Reed Gable is a very "Professional" individual. I use him every time Maint work is required on my vehicle. I have no complaints with the Dealership. I have had a good relationship since I purchased the vehicle 6 years ago.
Extremely Helpful- The service department was quick, courteous, and transparent. I was safely back on the road within a few hours.
The dealership always provides excellent service. They are timely, honest, amd easy to deal with.
Outstanding service. Friendly and helpful staff. I highly recommend the service department to others for all needs.
Service was great. He just did not give me my 10% discount that I was due for making a late afternoon appointment online.
Jason L.
This was by far the best experience buying a new vehicle. Murray Brown was extremely knowledgeable about all aspects of the X5. He is the first salesperson that I have worked with that was not pushy at all. We were quoted a price for our trade in prior to the dealership seeing it. The price was extremely fair. We brought our trade in the next day to be inspected. Once the vehicle was inspected, they increased the amount. This is the first time I have ever been paid more for something after an amount was already agreed on. ... Read More DealerRater - Apr 24, 2025
Service was great, took care of all my needs on my vehicle. Communication was great also. Very much appreciated. Thank you Kari, you are asset to BMW of Mobile.
Reed was very efficient, helpful and friendly. I was there for 2 and a half hours. Which gave me time for a test drive since I was in the market for a new car. Sam was a great salesman but I found a new car else where.
Very fair treatment and good communication. The facilities are top notch and they really care and are good to their customers.
Carie was excellent and friendly and on top of it! My car was also cleaned which I appreciate. The waiting area was clean and well stocked as well.
Everyone was kind and very helpful in letting me know what was happening with my sons car while it was in the service center.
Everyone is always nice and friendly, Carie is the best took very good care of me, couldn’t have been any happier.
I had my first visit today, and Carrie and the service technician were fantastic! I got an oil change and a 14-point inspection. The service was with a smile, and I felt totally confident that my car was in good hands. They were super thorough in checking out my car and explaining everything in detail. The waiting area was clean and spacious, so I could relax and study while I waited. I’ll definitely be using this place again, and I’d highly recommend it to family and friends! .
Great dealership with top notch Service advisors. Carie King who is my service advisor is wonderful, she is very accommodating and ensures Im getting the best value of service.
Love this dealership very nice people! Also.very professional! They are easy to work with!
Carie in the service department has taken care of our family for years She always has a smile and is extremely professional,that is a principal reason I continue to buy BMW’s from this dealership and return for maintenance. Employees like Carie are a treasure!
I bought my 2017 BMW 330i from the dealership as a new car. I take it in for service when it's time to. I thoroughly appreciate the customer service I receive with each visit. The staff is very personable, friendly and competent from the service manager to my service advisor, Mr. Reed. I don't intend for anyone else to service my car other than BMW of Mobile.
Carrie, Reed, and Adele helped me from start to finish with my warranty work on my 8 series. They were very personable, knowledgeable, and professional! My car looks and drive like the ultimate driving machine!
I always receive exceptional customer service. The waiting area is very comfortable . I know BMW owners from neighboring states that make the drive to bring their cars to BMW of Mobile.
Excellent quick service by extremely friendly staff! We are never disappointed in BMW of Mobile.
Ease of scheduling services is great. The service agents are all very helpful and really try to work with you.
The dealership was very clean. The employees were very nice and eager to help. Look forward to buying from them again
Felt at home Brendan Dye was beyond fantastic. The car was charged gassed and ready to go. Brendan took care of setting up all the electronics
Great service today. Customer service was on point wait was extremely short. Love the new look too.
Everyone is so friendly and helpful, especially Alex DREXINGER who sold me my X3. He was very patient when teaching me about my new car.
My service visit was unscheduled as I had a flat tire. Despite it being a busy Friday afternoon, the tire was replaced and I was on my way quickly.
When you are in BMW of Mobile you feel like you are on the clouds! Warm and friendly employees! Quick reaction and replies to your questions and customer oriented approach. Reed is a very kind and responsible person, he goes beyond your expectations.
Service is excellent. They are very attentive to customer needs. I highly recommend them for sales and service.
BMW of Mobile blew the engine in my mom car…. They then kept my mom car over a year and wanted us to pay $1,000 + to have it towed home after driving it in I have reached out to BMW corporation but they said the shop is owned separately from them but they still noted the complaint however BMW of Mobile first stated that they weren't at fault my insurance company should have approved the second repair because rods just throw for no reason, then I was told the engine was never broken down to show metal in the pan ... Read More DealerRater - Mar 14, 2025
I had a very good experience at BMW of MOBILE. They went out of their way to help me. I highly recommend this dealership.
Excellent service very knowledgeable extremely quick & helpful would highly recommend this dealership.Thanks BMW of mobile.
Excellent service. Great communication. Precise work. Makes coming to the dealership an absolute pleasure. Appreciate their effort.
Sales staff are great. Service department was very slow however Looked to be staffed with plenty of techs.
Battery replaced in my 435i. They were quick and friendly Overall, the service was excellent.
Excellent service. Tyler is a great rep. Takes his time with you and explains details. Very clean facility. And the courtesy clean up of my car was immaculate.
I have been using this dealership for 20 years for purchasing and service. Always professional and customer service oriented
Love Reed, he is patient and informative about my car, and actually knows about cars!
EXCELLENT CUSTOMER SERVICE VERY VERY CLEAN FACILITY FRIENDLY STAFF HIGHLY RECOMMEND 10 out of 10
Great experience in buying a new vehicle. Professional, polite, and a quick and easy process.
This is our 6th BMW from BMW of Mobile and they never disappoint. Excellent service every time.This dealership always goes above and beyond to provide the best customer service.
I had a fantastic experience at BMW of Mobile. From start to finish, the service was top-notch. Carie went above and beyond to ensure everything was smooth and stress-free. She was knowledgeable, friendly, and truly cared about making sure I was satisfied. The entire team was professional and efficient, making the process seamless. If you're looking for exceptional customer service, I highly recommend BMW of Mobile.
I had a fantastic experience at BMW of Mobile. From start to finish, the service was top-notch. Carie went above and beyond to ensure everything was smooth and stress-free. She was knowledgeable, friendly, and truly cared about making sure I was satisfied. The entire team was professional and efficient, making the process seamless. If you're looking for exceptional customer service, I highly recommend BMW of Mobile.
Valet pick up and return was flawless. No down time from work made the service hassle free.
From the first step onto propriety and encounter with staff from various departments, everyone is professional, helpful and courteous. Excellent customer service.
Outstanding service and very professional. Comfortable environment to wait for service. Timely process for vehicle maintenance.
Very professional and makes it a great experience, In and out.. Never disappointed! Followed up ensuring everything checked out great, and answered any questions I had.
From sales to service. Best dealer in Mobile. We have had a great experience with this dealer and the vehicles we purchased from here. Sales rep continues to assist. Could not ask for anything better or more personal.
I have always had the best service in a timely manner with Randy and Carrie.
Friendly and accommodating. They were able to work me into the schedule when I had a car issue.
Alexx and Reed were amazing at getting me into service fast! They were both super nice, professional and happy to help. Appreciate them both!
I went to BMW Mobile because I heard a low roaring sound from the rear of my car. Cody drove my car and listened to it, put it on a lift and determined it was the left rear wheel bearing. Cody was excellent.
My first experience with this service department and they exceeded my expectations. Very professional and friendly staff. Nice inviting environment.
Sales is excellent. Service is excellent. Easy to make online appointment. Prompt and thorough service. BMW Mobile offers transportation for lunch while you wait for your vehicle.
Great Service and support! Extra mile to keep a customer ! Better than most dealers! Committed to satisfaction!
The staff is Very attentive to customers and very knowledgeable. The lounge is comfortable and clean
Carrie is wonderful always kept me updated and very courteous and respectful. Great experience all around!
Reed Gable was my advisor and he was very kind and knowledgeable about what the technician was doing for my vehicle. I would definitely recommend this dealership service department!
Always great service and the people are wonderful ! 1 highly recommend BMW of Mobile to anyone looking for gratis service.
It was a very job I will also refer my other BMW friends that how 1
Always professional. I appreciate the great service, comfy waiting area, and fabulous coffee. No complaints.
The service department was awesome. I was very happy with them and their professionalism. Thanks
Everyone was nice and helpful. They did not reset the warning about needing service. I've never been to a BMW dealership before that did not wash my car
Best sales, service, and collision experience I’ve ever had. I currently have 3 BMWs I’ve purchased here and can’t imagine buying a car anywhere else.
Seth and Reed provided me an experience I’ve never had visiting a dealership before. They went above and beyond to ensure I felt comfortable with the service they provided me. They took time out of their busy schedules to not only educate me on things I could do to keep my car in great condition as I’ve just made it over the 100K mile marker, they showed me ways to even save money within future repairs that would normally with my exact model. These guys were true professionals at heart whom you can tell have a strong sense ... Read More DealerRater - Jan 15, 2025
I purchased my first BMW at the Mobile dealership. I communicated with Alex before driving from Louisiana. He was knowledgeable, informative, well versed and cordial. He went out of his way to meet my needs. I would highly recommended that you look him up when looking for your next vehicle. They have a Mascot named Beemer whom the dealership has rescued and embraced. The management shows empathy and compassion by adopting this stray cat. I applaud them giving back to the animal community. It shows they are truly all encompassing via customer and community service.
I was very pleased with the initial meeting. Service Representatives were friendly and courteous. Questions were answered and works was completed in a timely manner.
Excellence is the first word that comes to mind. Fantstic service by Tyler. Thanks so much.
Care was taken on time. Associate who handled the service was friendly, efficient and clear. Of course.,having Boomer come sit on my lap and go to sleep while I read a book was nice also.
The Mobile BMW dealership is probably the best overall group I’ve ever dealt with with from sales person to adminiistation
I was able to make an appt online for any day within one week to get my X3 looked for a minor issue. I was sent a text reminder the day before. The staff were very helpful and took care of me right away. What was impressive was the video sent by the technician directly to my phone showing me what he was seeing with his explanation. Since I was going to be there for a while, I thought I would take an UBER to the mall. Oh no, the offer shuttle service to the mall! And the driver Leon ... Read More DealerRater - Dec 31, 2024
This dealership was very clean and tidy. It felt very comfortable and modern, and the employees were quite friendly and kind.
One word. GREAT. Accommodating. Courteous. Kept me informed. Concerned. Strived to make me comfortable in the lounge.
Everyone we talk to is very friendly, very knowledgeable. They were able to answer all our questions. The dealership was very clean and organized, and we appreciated having a loaner while They worked on the car.
Great work and Marcus was Fantastic. The car was like brand new with it waiting for me in Show Room like area. Great Job.
Best car dealer experience I’ve had with over 50-years of car buying experience. No pressure, just information and assistance.
I bought my car from an individual. I've had to have several things done (brake pads, headlights changes, oil change etc...) They've always done a great job. I've dealt with Reed Gable, customer service, the entire time since going to BMW and he's done a great job from beginning to end. I will never take my BMW anywhere else to be serviced.
Great People to Deal with. Made the transaction smooth. Arthur and Jaron were the best. If you want to be treated Like a Person instead of a $ sign then this is your Dealership. Thanks Guys
Another great experience at BMW of Mobile service department. They completed the job very quickly and also helped us redo our settings. Rebekah in service and Arthur should be commended.
great service convenient Could not have asked for more friendly staff Looks and runs great
Reed, my service advisor was very helpful. He kept me briefed re the servicing progress and fully answered my questions.
Reid-service tech,shared a better deal than my email deal for new brakes-wonderful!
The sales team are excellent they are very knowledgeable about the vehicle that they are selling
Always a pleasure to do business with. Very accommodating and makes you feel like family!!
I am very impressed with BMW of Mobile. My BMW was serviced in a timely manner. The representative at the desk, was professional, very personable, and knowledgeable. The waiting area provided a great opportunity to read while waiting for my car.
Great experience! Really appreciate the great customer service ! Look forward to getting serviced there again !
This dealership has been remodeled with a fresh new customer friendly atmosphere. I Love it
They attended to me promptly , were very courteous and accommodated all my requests . Following inspection , I needed tires and they had them in stock ! That was wonderful that I did not have to order and then go back another day !
The appointment time was easily made. The car was attended to promptly even though I arrived early. All items listed were addressed and dealt with. Refreshments were available.
I drove 3 hours and a half to get my brakes replaced at this location because the dealership in Montgomery told me they would have to order my brakes from Germany. This location may have been a little more out of my way, but much nicer and definitely more efficient than Montgomery! Thank you mobile staff, it was a pleasure doing business with you.
Carie was extremely professional and made the service process for my recall very easy and efficient. Thank you!