Customer Testimonials
Every one is friendly. The waiting room is clean and has plenty of snacks. Service is prompt and takes pride in their customer service:
Tyler Ford!!! Is the best, he always provides the best customer service. Tyler is very knowledgeable, and always patient with me.
Best dealership in the South. Scott and Arthur went above and beyond to make me happy in a timely manner. They, along with Jaron made sure everything went smoothly with the purchase of my X7 and I didn’t have to spend hours at the dealership sealing the deal.
BMW of Mobile is THE best sales and service organization I have ever dealt with. The service team starting with Tyler all the way through their techs is superb. Great products, wonderful sales professionals like Arthur and a caring honest service center, what else can anyone want in a dealership. Their GM Scott is setting the foundation correctly.
Awesome, quick and friendly staff, great service… easy to schedule. Would not take my Beamer anywhere else!
Prompt courteous and explained my options. I didn’t have a long wait to figure out what was the problem with my vehicle
My husband and I both have our BMWs serviced here. We consistently experience excellence in the service department. Trustworthy mechanics/techs who know how to keep these engines fine tuned and running smoothly. Friendly and considerate service reps who go the extra mile to take care of you and are proactive in looking out for your safety. We have purchased three BMWs from this dealership. Their sales team have definitively learned their product and are interested in helping you get just the right vehicle for your needs. They are not pushy and will negotiate fairly. The finance department is also ...
Another excellent service experience at BMW of Mobile. Carie King took great care of me!!
Our experience with BMW of Mobile was the best everyone was focused on getting us just what we wanted and we could not be happier with our new x3
Chris was awesome! He was very professional and helpful. I would rate the overall experience as a ten.
Great Customer Service !!!
My Service Representative was Christopher Barnes. He is a very respectful young man. He did everything to make sure he exceeded my expectations and needs for my services. He handles everything in a timely manner and made sure I was satisfied before leaving the dealership. Be sure if you need any services or help with your vehicle you request him.
Great Customer Service 💯 ‼️
I just donated some Toys for Tots and BMW is a drop off location! There might be thousands of kids who Santa will miss due to the hardships the economy and Covid have caused! Donate!!!!!!
They were great to work with!! I would recommend them to friends and family!! It was nice to work with Carie. Thanks for a pleasant experience!!
Very friendly and efficient service. Couldn’t ask for better. Thanks Carie.
I live in Birmingham and was not able to find a vehicle at my local BMW dealership. I called Patrick Raley at BMW of Mobile and asked him about a vehicle on their website. From the moment I made contact with Patrick my experience with BMW of Mobile was second to none and truly a pleasurable experience. Patrick let me know when the vehicle I was interested in arrived at the dealership. My wife and I had Patrick hold the vehicle for us to drive to Mobile to purchase. We purchased the 2022 X3 and Patrick was great at showing us ...
Exceptional dealership. I highly recommend the gentlemen that was our salesman, Marcus McPherson. He is awesome!
5 stars great service 😃 Brad is the best service representative, a solid 10 😊
Great service dept. and very knowledgeable
Great and friendly service , for many years knowledgeable service advisors who provide solutions to every service request Overall the business earns my approval and consideration for continuous service
My service writer was very professional and kept me informed on my repair status
Very knowledgeable & courteous
Bradley was so pleasant and works well with his clients. Got my car in and out. Was very intelligent regarding the need of my bmw.
Customer service was excellent! I am very happy with my 2022 BMW X3. I highly recommend this dealership.
Bradley in service department took very good care of us. Very happy with it. Very quick work on our X1.
Good customer service and extra pluses like your car washed and vacuumed when it’s in for service.
Excellent customer service!
Travis Pettway is the "Car Goat"! I asked and he presented. Let's not forget the finance lady (unsure of name) but she is the MVP!
I Always have a top notch experience with customer care. Keeps me informed about present and up coming services that will be needed and the importance of it.
Professional service, excellent customer service and efficient process for purchasing a car. Arthur did an outstanding job in all three categories!
Everything overall service good and sales associate was great Thanks Sam
From Service Consultant, to Technician, work was done as promised and on time. Vehicle was clean and ready to go. Would definitely return to BMW of Mobile.
Professional and extremely customer friendly. Expectations were exceeded. Felt very valued.
Pleasant and efficient ladies at the service desk. Politeness of all personnel. Easy to make appointment.
I've done business with them for year's. Top Dealership, Excellent Service Team and Sales Team! They are very “Personable Professional” Group. Always recognizing the clients by name, that says and means a lot.
The how nice the staff is when you walk they are so welcoming and friendly
Bmw always gives good service. The service advisor keeps you informed. They always gives courtesy car wash which I loves. Today the general manager greeted the customers in the waiting area and lifted our spirits. Thank you Becky and Bmw
I took my X3 in for first time service, and I was very pleased with it. Everyone I dealt with was very courteous and professional. My
Very timely on getting my vehicle in for an issue. Called me to ask permission to proceed with an engine check. The mechanic on my car did multiple service checks on my vehicle. Carie King the service advisor was top notch. They even cleaned my car before I picked it up. Can’t beat that for service.
I had X3 about 6 months, but it was in shop 3 times, all of them almost major problem. My next BMW depend the next.
Excellent place to purchase from. We would hands down buy here again. Communication was superb. The delivery was tremendous with white-glove service. Thumbs up
Bought a pre-owned car today. Arthur was fantastic and made me feel at ease with the whole process. Would highly recommend to anyone looking to buy a new car!
Ted helped me a lot understanding the warranty and service.
Friendly and Professional staff, very clean facilities., work performed in a timely manner..
Excellent Service Had oil change,Alignment and Had to have 2 new tires ! Great service.They are very good at customer service and making sure car is ready for the road
Fantastic employees and facilities and the service fees are very reasonable and the job was well done. If I have any recommendation to keep customers loyal to BMW, it would be “don’t stray to far from what it has always been, cars that are are a little more expensive to buy, but very reasonable to own and maintain. $1000 to repair or even replace a side mirror is on the expensive side and $500 to repair or replace a glove box door is ridiculous. I’m still likely to replace this car with another BMW and just keep my fingers crossed ...
Very friendly, everything on time and very professional. Feel real comfortable going to service dept.
Best service for the best driving machine in the world.
Excellent customer service!
My experience at BMW of Mobile, was nothing short of amazing! I had been in the market to purchase a new BMW for about a month, contacting BMW dealers in Georgia and Mississippi. After dealing with some nasty and rude salesman at Alpharetta BMW and Galleria BMW of D’iberville, I am pleased to say I have found a new BMW home, Mobile! My entire transaction was so quick, painless and informative! Hands down THE best transaction E V E R and this is my 3rd BMW! During my transaction, I met and worked closely with Mr. Jeff, Mr. Arthur, ...
BMW of Mobile is the BEST!! Marc was amazing from start to finish with my new build. Even with Covid related manufacturing issues, my coupe was built and delivered in record time. Marc, Thank You to you and your team for an amazing customer service experience.
Very good service! Sam was great and addressed all of our needs.
Everything. Great customer service. Transparent purchase. Easy financing
Fast, prompt and courteous !
My experience was so great my salesman was Arthur and he was so patient and very nice! He made the car buying experience smooth and quick! Thanks so much BMW of Mobile I love my SUV
Sam Frakes was my service representative at the Mobile BMW and was extremely helpful and knowledgeable about my repairs that were being addressed. Highly recommend their services‼️
Excellent customer service!
The service department is great to deal with. Becky in particular was very helpful and kept me informed regarding the status of my car.
Best service department I’ve ever had the pleasure to deal with. Ted is the best!!!
Great communication. ProfessionAl service consultants. Ted went out of his way to get the car serviced for the best price.
Service is great no problems when walking in no problems when leaving
Arthur was excellent to work with!! He made our buying experience super easy! Jaron was great with the paperwork part! Super friendly staff!
Excellent service, Friendly staff, Murray Brown took great care of us!!!!
Arthur Gladwin was very helpful couldn’t be more pleased with the treatment and service I received while I was get things taking care of with my car.
Arthur Gladwin was super nice and very helpful took great care of us.
Patrick made the purchase effortless. He was knowledgeable and professional
I highly recommend Arthur Gladwin as your sales professional at BMW! I can’t say enough in the space given. But I’ll try. Knowledgeable, patient, personable, articulate, great teacher, always available ( and never makes us feel that we are a nuisance!😂) in fact, I’ve already forgotten some of my “ Arthur education” but if I were to call right now, he’d make every effort to help me. His positive attitude is real. Obviously, he loves BMWs and loves his customer. Ask for ARTHUR GLADWIN” BMW should be so proud to have him as a BMW expert! Thank you, ...
Great service! Very Professional and clean.
Service was great they were very professional!
Yes service was extremely fast, good customer service!!
BMW of Mobile did a good job on the airbag recall replacement. Fast, courteous, and gave me my car back clean and neat.
I found a 2019 Mini Cooper S online, contacted BMW of Mobile. Arthur Gladwin was my salesperson. He brought the car to my home to test drive it, following all safety precautions these times demand. Very professional and personable. When I decided that this was the car for me, he brought the car and all the paperwork to me. I highly recommend this dealership and Arthur in particular. The car is amazing, having lots of fun! Susan
Excellent job alwaysAnd very courtesy and for size on what time my vehicle will be ready
The staff at this dealership really work for you and I want to especially thank Marcus for going out of his way to assist me with all my questions, even after hours. Highly recommend.
Arthur at BMW help set up a wonderful Christmas surprise for my wife. Very happy with the sales process quick and easy!!
Very helpful and friendly service department
Everything about my experience was great.
We received very courteous and professional service. Carie treated us like family.
Everyone was so very nice and courteous. Everything was so clean in the waiting area and I felt safe there. My service advisor was very knowledgeable and took his time with me!
I live in Seatttle and purchased my X5 M50i from this store. I was looking all over the country for my BMW and this store had it on the lot. I called and spoke with Jeff (GSM) we negotiated over the phone and came to terms. I was VERY pleased with the outcome. They (Jeff) took care of the transport to Seattle. I had to pay $1,550 but well worth it. Everyone I worked with at the store was awesome. This was all while living 2000 miles away. It was supper easy to work with BMW of Mobile. Thanks everyone 😁🙏🏼
I had a hole in one of my tires and I wasn’t sure if they would be able to fit my car into their schedule. The service representative, Ted, ordered a tire from Pensacola and was able to get my car in for repairs. Ted’s customer service was excellent!
One of the smoothest vehicle purchase experiences I’ve had. Marcus was our client advisor and Jeff, Scott and the rest of the team were helpful, friendly and knowledgeable as well. I can’t recommend them enough! We’re loving the new X5!
Excellent customer service. Professional and friendly service representative, Carrie King, is phenomenal.
Great customer service! Marcus was never pushy, just took the time to understand what I was looking for in an automobile. I would highly recommend BMW of Mobile👍🏾
They have done a good job of servicing our vehicles. So much so we recently bought a new X3!
Carie was wonderful in the service department. I needed a new tire, she set up an immediate appointment and I was able to make emergency trip that day! They were even able to do my next service that was due! What a wonderful experience during this hurricane devastation in Pensacola! I will definitely be back!
Always (Carie) made sure there was a courtesy car available. Prompt on the day your car will be ready...They kept me informed and the status on my vehicle...
Very Friendly staff. They answered all my questions. Great job
Service was awesome and absolutely friendly! If you have a question about anything and everything they are quick to answer . Definitely recommend them 100%.
On vacation at Dauphin Island and my car battery died. Was able to get my car to Mobile and was met by Service Advisor John Busuttil. He was most helpful and able to quickly verify that it was just the car battery and not something electrical. In and out in no time and was able to get back to enjoying my vacation on the island. Thank you, John and thank you, BMW!
Friendly service, quick response for appointments.
Our family was traveling from LA to AL for vacation when our BMW showed a drivetrain warning. We contacted the service department on a Saturday and they took our vehicle immediately and fixed the issue! We are truly greatly and would highly recommend this dealership! Thank you Becky for being so accommodating and understanding!
Great . Courteous and always professional ! Ted was my service advisor today and , as always, I’m treated very well !
Have been getting my car serviced here for the past three years. I find they always provide honest opinions with helpful advice without any unnecessary recommendations. I have dealt with Russell and Becky who were very helpful. Highly recommend them.
Ted was friendly and very informative.
Service was wonderful, they take really good care of you and your vehicle. I would recommend this dealership to anyone who needs service.
Great prices, no pressure, and excellent management!!
Excellent timely service.
Excellent service. Friendly staff.