Customer Testimonials
Jeremy and his staff were outstanding keeping me updated every step of the way. Highly recommend and will definitely use them again! Courteous and professional
The staff there was so nice. Kay Called and gave me updates on the status of my truck the whole time. It was a very nice experience and I hope we won’t need them but if I do I will definitely use them again!
My car had a pretty nasty scratch from passenger rear door to back. You would never know it after they worked on it. Fast and great service
Pawel Czyz of Stratham NH is the best service representative we have dealt with in many years. We own a couple of BMWs and we’ve had our vehicles serviced at a few locations across NH and MA. Pawel is a one of a kind individual. He consistently treats us with kindness and respect. He’s friendly, approachable, and trustworthy.
BMW of Mobile are very helpful and professional in the years I've been coming to get my truck serviced especially Carie King she is Awesome
Always a pleasure having Carrie our service representative take care of me. She is the best I have found. They need to hold on to her. I would recommend her to anyone.
I would have to think about it. We took our car in for 3 days, and they kept it for a week. We Had to call after the 3rd day to see what the status of our car was, the salesman didn't even remember who I was. Then asked me what kind of car was it? Then proceeded to tell me it would be the next week. We still don't know what was the REAL problem with our car. They gave us some bull crap about a loose bracket that they had to order, which we knew was a ...
Outstanding service and communication...Kept me updated throughout the entire time of repair and returned my vehicle before the initial time of completion. Thank you so much!!!
Outstanding service! Eddie went above and beyond to ensure we were kept up to date on the progress of our vehicle. When we picked our vehicle up, the repair work was superb and exceeded our expectations.
My experience with BMW Collision was awesome! Jeremy and Kay kept me updated on the progress and the team done excellent work on my K5. I will highly recommend BMW Collision to anyone who has any issues.
Communication prior to dropping my car off was disappointing. I scheduled appointments through myBMW but when I arrived to drop my car off, they would have no record of my appointment. Scheduled in person and was supposed to be contacted when the parts arrived so I could bring my car in, after hearing nothing for about a month I reached out and learned the parts had arrived but no one reached out to schedule an appointment. Another 2 weeks of waiting to get an appointment. After my car was in the collision center, communication was excellent, at least every couple of ...
They were great to work with for my repair; from discussing options, to scheduling, and then completing the work. It was worth the 2-hour drive.
Meritoriously Cite and Commend for Providing exemplary customer service, above and beyond, the normal standard! Thank you, Jeremy, I have my dream car back for the Christmas Holidays!
I had a wonderful experience with Eddy, Kay and the precious receptionist!! They were kind and helpful. It was a pleasure to deal with them.
They did an AMAZING job on my my BMW and appreciate Jeremy keeping me informed about the status of repairs! I was beyond happy with the outcome of my car!!!
Great service! Great communication! The Work and service on vehicle was just like original paint and all. Thanks for the great job guy at BMW
Bmw did an excellent job with repair keep in touch every step of the way regarding the repair process even clean the car out they get a 10 out of 10
I drop the car off they said it would be back finished by Friday they finished it on time it looked perfect like better than new and the detail the car out make sure it was perfectly clean they were fantastic thank you
Excellent workmanship & customer service. Had to have my car painted after being pummeled with rocky road debris. Jason Simmons worked with my insurance co to make it happen. Car looks brand new! Thank you paint crew!
Very friendly people! Had my car in for repairs and they kept us up to date weekly and more if they had more information. Done amazing work!
Great workmanship with professional customer service. My work was completed on time as promised. I was updated on a daily basis as to when the parts arrived to when the work was completed.
BMW Collision staff was very professional and worked hard to get the necessary parts for my wife’s vehicle repairs, and expedited the repairs. They kept us informed of the progress, and did a wonderful job on the repairs. We will come back to them for any future needs.
Professional staff, kept me updated on progress. Enjoyed the experience. My service writer was very knowledgeable and his communication with me was excellent. I would recommend the body shop to my friends.
Body work looks like it never happened and the service was great. I would definitely use them again for repair or service for my vehicle.
I needed my fender repaired and service was provided in a timely manner. Staff always professional and helpful. Very pleased with this facility and definitely recommend. I wouldn’t take my vehicle anywhere else.
BMW of mobile is a great dealership, they have great technicians. I have been bringing my car Here for years and the service has always been completed in a timely fashion with professionalism. Highly recommend.
They provided excellent service, a quick turn around time, and great work! Very pleased. The manager is very personable and very involved in the process.
excellent job repairing the body of my Volvo. Took some time to get the parts, but in the end the front driver body area (driver front door to front grill) was repaired to look new again. Danny did an outstanding job with customer service.
Their service is excellent. My vehicle was repaired and ready on the day they said it would be. Danny is always very helpful. I would definitely recommend BMW collision center.
Really nice people, great job , excellent work on my car... All services was done professionally, well please with all the work and service will come back
Craig Rowley and his team at the BMW Collision center are some of most professional to deal with in the industry. They went above and beyond on what they did for me. They initially did the repairs and updated my car years ago and just recently gave me the newest assessment / estimate on my damages. They will give you a free and accurate estimate even if you don’t end up using them. I am very impressed with everything that happens there. True professionals!
At first I was hesitant, but these guys know their stuff, inside and out. They knew what was needed and did it right the first time. Picked it up 3 days earlier than scheduled. The repairs looked great! Paint was perfect, left front fender and front cowling were better than new. They even put a new set of pin stripes to match factory stripes. Actually looks better than factory. My final take on BMW Collision is a definite YES! They are the best.
I was pleasantly surprised at how quick my car was repaired. I took it in late Monday afternoon and I got a call around 10am on Friday that my car was ready. When I picked up my car, another surprise. My car had been washed, waxed, tires shined, windows cleaned and the inside had been cleaned immaculately cleaned. The repair on the right looked great. You couldn't tell it had ever been damaged. I have dealt with many repairs before but I have never experience such a great job from start to finish. Not once did I have to ...
Very professional. Took extra care. Friendly employees. True to time frame quoted for repair. Wonderful experience. Thanks to everyone involved in the process. Excellence work ethic.
Everything was absolutely top notch. From checkin, communication during the repair it was seem less. We were in for body shop repair and wanted genuine BMW parts.
Employees care, and you receive quality care as well. Great service department! My wife loves her x5. 😍 Overall, BMW of Mobile is a beautiful place to purchase a vehicle.
The service advisors Becky and Carrie are excellent. The service department is professional and do what they promise in the time they promise. They give a detailed explanation of what’s due, what’s wrong and how it was taken care of.
Tyler with the customer service of BMW of Mobile was efficient and professional. I liked that I was acknowledged from the other service team as I waited on Tyler.
Excellent customer service no pressure sales and great facility makes this one of the best dealers I’ve done business. Alex was great the General Manager was involved in the process.
Excellent service from customer rep Tyler Ford. Car returned clean and on time. All my services are done here including tires as they had the best price on a new set.
Great Services. Brad in service was very profesional, cortes and helpful. He explain in detail all the services that I need and keep me informed during the process.
Carry at the service department did a great job and the guy's bmw of mobile did a great job on my brakes keep up the good work guys
Prompt courteous and explained my options. I didn’t have a long wait to figure out what was the problem with my vehicle
Many thanks to Jeremy and the entire crew for a job well done. The body work and paint repair to my car is flawless. Only glitch was car parts took 3 weeks to come in, but it was well worth the wait. My car is beautiful once again!
Carie in Service is fantastic. Kept me updated with the status of my vehicle every step of the way. Very pleasant experience & excellent customer service!
The service was outstanding. Carie kept me informed on every step in the repair. Everyone was professional and courteous. I would certainly use your service again and recommend others use bmw of Mobile
Mr. T. Pettway was a great salesman did a outstanding job of helping my wife and me to pick her suv. I would most highly recommend Mr. Pettway to any of my friends or family looking for a great salesman.
Had a great first experience with BMW. The service people were knowledgeable and they did a great job getting me in and out. Final price was as quoted.
Prompt, courteous and efficient, as always. The new video walkthrough of the service work is great! I owned a Mercedes for 10 years before purchasing a BMW, and my biggest fear was that BMW would not be able to equal or exceed my excellent service experiences at Mercedes. Those fears have been completely assuaged.
I have been a long-term Electric Vehicle customer of BMW of Mobile. My Service Consultant (Ms. Carie King) and the Service Manager (Dustin) have been irreplaceable at scheduling and expediting the special services required by all electric vehicles. A relatively new procedure includes a video review of the service performed, as well as, a visual demonstration of potential problem areas that may require attention at a later time.
My husband and I both have our BMWs serviced here. We consistently experience excellence in the service department. Trustworthy mechanics/techs who know how to keep these engines fine tuned and running smoothly. Friendly and considerate service reps who go the extra mile to take care of you and are proactive in looking out for your safety. We have purchased three BMWs from this dealership. Their sales team have definitively learned their product and are interested in helping you get just the right vehicle for your needs. They are not pushy and will negotiate fairly. The finance department is also ...
Very Happy with my experience! Chris in the service department is the absolute BEST! very friendly,helpful, professional and he kept me updated on my service.
Another excellent service experience at BMW of Mobile. Carie King took great care of me!!
Very courteous service people. Very helpful. Went out of their way to contact our insurance company. Could have a more comfortable waiting area. Had nice snacks. Oreos yum yum
Our experience with BMW of Mobile was the best everyone was focused on getting us just what we wanted and we could not be happier with our new x3
Chris was awesome! He was very professional and helpful. I would rate the overall experience as a ten.
Great Customer Service !!!
My Service Representative was Christopher Barnes. He is a very respectful young man. He did everything to make sure he exceeded my expectations and needs for my services. He handles everything in a timely manner and made sure I was satisfied before leaving the dealership. Be sure if you need any services or help with your vehicle you request him.
Great Customer Service 💯 ‼️
Great experience overall. Great repair. The guys in the Collision Center are amazing and the repair was perfect. 5 stars all around. No issues whatsoever.
I just donated some Toys for Tots and BMW is a drop off location! There might be thousands of kids who Santa will miss due to the hardships the economy and Covid have caused! Donate!!!!!!
They were great to work with!! I would recommend them to friends and family!! It was nice to work with Carie. Thanks for a pleasant experience!!
Great experience all were very knowledgeable and personal . Would recommend you visit and test drive . I’m sure you’ll be leaving with a new car . Many thanks to the Mobile Al. BMW team
Very friendly and efficient service. Couldn’t ask for better. Thanks Carie.
I live in Birmingham and was not able to find a vehicle at my local BMW dealership. I called Patrick Raley at BMW of Mobile and asked him about a vehicle on their website. From the moment I made contact with Patrick my experience with BMW of Mobile was second to none and truly a pleasurable experience. Patrick let me know when the vehicle I was interested in arrived at the dealership. My wife and I had Patrick hold the vehicle for us to drive to Mobile to purchase. We purchased the 2022 X3 and Patrick was great at showing us ...
Exceptional dealership. I highly recommend the gentlemen that was our salesman, Marcus McPherson. He is awesome!
5 stars great service 😃 Brad is the best service representative, a solid 10 😊
Great service dept. and very knowledgeable
Always professional and do what they promise to do. My service advisor Becky is knowledgeable and explains well. The dealership is always clean. Usually easy to make appointments.
Good, professional service and communication from Carie and the crew. I only miss the fudgepops in the freezer but otherwise nice amenities while waiting on the service to finish.
Professional and friendly experience every time. Becky did a great job of reviewing what services my vehicle needed and what to expect cost wise. John in the body shop was also great. He had an estimate to me very quickly and also helped us plan service for my daughter’s vehicle.
Great and friendly service , for many years knowledgeable service advisors who provide solutions to every service request Overall the business earns my approval and consideration for continuous service
My service writer was very professional and kept me informed on my repair status
Very knowledgeable & courteous
Sales person very nice as always great timing , called me as soon as my car was really great salesmanship enjoy the visit like always Thanks enjoyed the visit plan on trading in 2024 or when new cars come in 2024 Love my BMW I WANTED A NAVY BLUE ONE NEXT TIME
Becky always does her best to see that my vehicle is in and out when serviced. She is always willing to go above and beyond when answering any questions.
They were accommodating and took care of everything that I had any issue with. They are always very good and Becky is the best every time.
Great service today at the Mobile BMW dealership! I had an issue with my tires that was handled professionally and quickly by the manager and friendly stuff.
Bradley was so pleasant and works well with his clients. Got my car in and out. Was very intelligent regarding the need of my bmw.
Customer service was excellent! I am very happy with my 2022 BMW X3. I highly recommend this dealership.
Bradley in service department took very good care of us. Very happy with it. Very quick work on our X1.
The team is polite and helpful. They are willing to go the extra mile for people and that is most important. But, for a premium dealer, the lounge was underwhelming and lacked niceties that I would otherwise expect. The Lexus dealership across the street, for example, has a much more comfortable and well-equipped lounge. The lounge itself is set off in common area. There are no outlets to plug in a laptop nor are there areas where you could work.
Good customer service and extra pluses like your car washed and vacuumed when it’s in for service.
Excellent customer service!
My experience was very good. Even though it took longer to do my service than normal Carie was very polite and did the best job possible under the circumstances. Thanks for everything. Lonnie
I received great service in a timely manner. My service technician was very nice and kept me informed on the progress of my vehicle. Thanks so much
Travis Pettway is the "Car Goat"! I asked and he presented. Let's not forget the finance lady (unsure of name) but she is the MVP!
They are professional and courteous. Thorough in explanations. Becky Woodyard has been my service advisor for years and has without exception been excellent. They kept me updated. Basically the did what they said they would.
I Always have a top notch experience with customer care. Keeps me informed about present and up coming services that will be needed and the importance of it.
Professional service, excellent customer service and efficient process for purchasing a car. Arthur did an outstanding job in all three categories!
Everything overall service good and sales associate was great Thanks Sam
From Service Consultant, to Technician, work was done as promised and on time. Vehicle was clean and ready to go. Would definitely return to BMW of Mobile.
Professional and extremely customer friendly. Expectations were exceeded. Felt very valued.
Pleasant and efficient ladies at the service desk. Politeness of all personnel. Easy to make appointment.
I've done business with them for year's. Top Dealership, Excellent Service Team and Sales Team! They are very “Personable Professional” Group. Always recognizing the clients by name, that says and means a lot.
The how nice the staff is when you walk they are so welcoming and friendly
Bmw always gives good service. The service advisor keeps you informed. They always gives courtesy car wash which I loves. Today the general manager greeted the customers in the waiting area and lifted our spirits. Thank you Becky and Bmw
I took my X3 in for first time service, and I was very pleased with it. Everyone I dealt with was very courteous and professional. My
Very timely on getting my vehicle in for an issue. Called me to ask permission to proceed with an engine check. The mechanic on my car did multiple service checks on my vehicle. Carie King the service advisor was top notch. They even cleaned my car before I picked it up. Can’t beat that for service.
I had X3 about 6 months, but it was in shop 3 times, all of them almost major problem. My next BMW depend the next.