Customer Testimonials

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DealerRater Jun 9, 2023

Every one is friendly. The waiting room is clean and has plenty of snacks. Service is prompt and takes pride in their customer service:

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DealerRater Jun 5, 2023

Tyler Ford!!! Is the best, he always provides the best customer service. Tyler is very knowledgeable, and always patient with me.

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DealerRater Jun 2, 2023

Best dealership in the South. Scott and Arthur went above and beyond to make me happy in a timely manner. They, along with Jaron made sure everything went smoothly with the purchase of my X7 and I didn’t have to spend hours at the dealership sealing the deal.

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DealerRater Jun 2, 2023

BMW of Mobile is THE best sales and service organization I have ever dealt with. The service team starting with Tyler all the way through their techs is superb. Great products, wonderful sales professionals like Arthur and a caring honest service center, what else can anyone want in a dealership. Their GM Scott is setting the foundation correctly.

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DealerRater Jun 1, 2023

Awesome, quick and friendly staff, great service… easy to schedule. Would not take my Beamer anywhere else!

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DealerRater May 10, 2022

Prompt courteous and explained my options. I didn’t have a long wait to figure out what was the problem with my vehicle

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DealerRater Feb 3, 2022

My husband and I both have our BMWs serviced here. We consistently experience excellence in the service department. Trustworthy mechanics/techs who know how to keep these engines fine tuned and running smoothly. Friendly and considerate service reps who go the extra mile to take care of you and are proactive in looking out for your safety. We have purchased three BMWs from this dealership. Their sales team have definitively learned their product and are interested in helping you get just the right vehicle for your needs. They are not pushy and will negotiate fairly. The finance department is also ...

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DealerRater Jan 26, 2022

Another excellent service experience at BMW of Mobile. Carie King took great care of me!!

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DealerRater Jan 9, 2022

Our experience with BMW of Mobile was the best everyone was focused on getting us just what we wanted and we could not be happier with our new x3

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DealerRater Jan 4, 2022

Chris was awesome! He was very professional and helpful. I would rate the overall experience as a ten.

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Facebook Dec 31, 2021

Great Customer Service !!!

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DealerRater Dec 27, 2021

My Service Representative was Christopher Barnes. He is a very respectful young man. He did everything to make sure he exceeded my expectations and needs for my services. He handles everything in a timely manner and made sure I was satisfied before leaving the dealership. Be sure if you need any services or help with your vehicle you request him.

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Facebook Dec 23, 2021

Great Customer Service 💯 ‼️

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Facebook Dec 5, 2021

I just donated some Toys for Tots and BMW is a drop off location! There might be thousands of kids who Santa will miss due to the hardships the economy and Covid have caused! Donate!!!!!!

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Facebook Dec 3, 2021

They were great to work with!! I would recommend them to friends and family!! It was nice to work with Carie. Thanks for a pleasant experience!!

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Facebook Nov 19, 2021

Very friendly and efficient service. Couldn’t ask for better. Thanks Carie.

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Facebook Nov 18, 2021

I live in Birmingham and was not able to find a vehicle at my local BMW dealership. I called Patrick Raley at BMW of Mobile and asked him about a vehicle on their website. From the moment I made contact with Patrick my experience with BMW of Mobile was second to none and truly a pleasurable experience. Patrick let me know when the vehicle I was interested in arrived at the dealership. My wife and I had Patrick hold the vehicle for us to drive to Mobile to purchase. We purchased the 2022 X3 and Patrick was great at showing us ...

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Facebook Nov 12, 2021

Exceptional dealership. I highly recommend the gentlemen that was our salesman, Marcus McPherson. He is awesome!

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Facebook Oct 30, 2021

5 stars great service 😃 Brad is the best service representative, a solid 10 😊

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Facebook Oct 27, 2021

Great service dept. and very knowledgeable

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Facebook Oct 20, 2021

Great and friendly service , for many years knowledgeable service advisors who provide solutions to every service request Overall the business earns my approval and consideration for continuous service

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Facebook Oct 20, 2021

My service writer was very professional and kept me informed on my repair status

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Facebook Oct 17, 2021

Very knowledgeable & courteous

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DealerRater Sep 29, 2021

Bradley was so pleasant and works well with his clients. Got my car in and out. Was very intelligent regarding the need of my bmw.

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Facebook Sep 25, 2021

Customer service was excellent! I am very happy with my 2022 BMW X3. I highly recommend this dealership.

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DealerRater Sep 24, 2021

Bradley in service department took very good care of us. Very happy with it. Very quick work on our X1.

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Facebook Sep 17, 2021

Good customer service and extra pluses like your car washed and vacuumed when it’s in for service.

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Facebook Sep 16, 2021

Excellent customer service!

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Facebook Aug 25, 2021

Travis Pettway is the "Car Goat"! I asked and he presented. Let's not forget the finance lady (unsure of name) but she is the MVP!

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DealerRater Aug 18, 2021

I Always have a top notch experience with customer care. Keeps me informed about present and up coming services that will be needed and the importance of it.

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DealerRater Aug 18, 2021

Professional service, excellent customer service and efficient process for purchasing a car. Arthur did an outstanding job in all three categories!

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Facebook Aug 18, 2021

Everything overall service good and sales associate was great Thanks Sam

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DealerRater Aug 17, 2021

From Service Consultant, to Technician, work was done as promised and on time. Vehicle was clean and ready to go. Would definitely return to BMW of Mobile.

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DealerRater Aug 11, 2021

Professional and extremely customer friendly. Expectations were exceeded. Felt very valued.

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Facebook Aug 10, 2021

Pleasant and efficient ladies at the service desk. Politeness of all personnel. Easy to make appointment.

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DealerRater Aug 8, 2021

I've done business with them for year's. Top Dealership, Excellent Service Team and Sales Team! They are very “Personable Professional” Group. Always recognizing the clients by name, that says and means a lot.

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Facebook Aug 6, 2021

The how nice the staff is when you walk they are so welcoming and friendly

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DealerRater Jul 28, 2021

Bmw always gives good service. The service advisor keeps you informed. They always gives courtesy car wash which I loves. Today the general manager greeted the customers in the waiting area and lifted our spirits. Thank you Becky and Bmw

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DealerRater Jul 25, 2021

I took my X3 in for first time service, and I was very pleased with it. Everyone I dealt with was very courteous and professional. My

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DealerRater Jul 22, 2021

Very timely on getting my vehicle in for an issue. Called me to ask permission to proceed with an engine check. The mechanic on my car did multiple service checks on my vehicle. Carie King the service advisor was top notch. They even cleaned my car before I picked it up. Can’t beat that for service.

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DealerRater Jul 20, 2021

I had X3 about 6 months, but it was in shop 3 times, all of them almost major problem. My next BMW depend the next.

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DealerRater Jul 18, 2021

Excellent place to purchase from. We would hands down buy here again. Communication was superb. The delivery was tremendous with white-glove service. Thumbs up

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DealerRater Jul 17, 2021

Bought a pre-owned car today. Arthur was fantastic and made me feel at ease with the whole process. Would highly recommend to anyone looking to buy a new car!

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DealerRater Jul 8, 2021

Ted helped me a lot understanding the warranty and service.

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DealerRater Jul 5, 2021

Friendly and Professional staff, very clean facilities., work performed in a timely manner..

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DealerRater Jul 4, 2021

Excellent Service Had oil change,Alignment and Had to have 2 new tires ! Great service.They are very good at customer service and making sure car is ready for the road

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DealerRater Jun 30, 2021

Fantastic employees and facilities and the service fees are very reasonable and the job was well done. If I have any recommendation to keep customers loyal to BMW, it would be “don’t stray to far from what it has always been, cars that are are a little more expensive to buy, but very reasonable to own and maintain. $1000 to repair or even replace a side mirror is on the expensive side and $500 to repair or replace a glove box door is ridiculous. I’m still likely to replace this car with another BMW and just keep my fingers crossed ...

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DealerRater Jun 28, 2021

Very friendly, everything on time and very professional. Feel real comfortable going to service dept.

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Facebook Jun 22, 2021

Best service for the best driving machine in the world.

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Facebook Jun 8, 2021

Excellent customer service!

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DealerRater Jun 6, 2021

My experience at BMW of Mobile, was nothing short of amazing! I had been in the market to purchase a new BMW for about a month, contacting BMW dealers in Georgia and Mississippi. After dealing with some nasty and rude salesman at Alpharetta BMW and Galleria BMW of D’iberville, I am pleased to say I have found a new BMW home, Mobile! My entire transaction was so quick, painless and informative! Hands down THE best transaction E V E R and this is my 3rd BMW! During my transaction, I met and worked closely with Mr. Jeff, Mr. Arthur, ...

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Facebook Jun 3, 2021

BMW of Mobile is the BEST!! Marc was amazing from start to finish with my new build. Even with Covid related manufacturing issues, my coupe was built and delivered in record time. Marc, Thank You to you and your team for an amazing customer service experience.

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Facebook May 25, 2021

Very good service! Sam was great and addressed all of our needs.

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Facebook May 24, 2021

Everything. Great customer service. Transparent purchase. Easy financing

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Facebook May 24, 2021

Fast, prompt and courteous !

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Facebook May 22, 2021

My experience was so great my salesman was Arthur and he was so patient and very nice! He made the car buying experience smooth and quick! Thanks so much BMW of Mobile I love my SUV

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Facebook May 21, 2021

Sam Frakes was my service representative at the Mobile BMW and was extremely helpful and knowledgeable about my repairs that were being addressed. Highly recommend their services‼️

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Facebook May 14, 2021

Excellent customer service!

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Facebook May 13, 2021

The service department is great to deal with. Becky in particular was very helpful and kept me informed regarding the status of my car.

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Facebook May 2, 2021

Best service department I’ve ever had the pleasure to deal with. Ted is the best!!!

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Facebook May 1, 2021

Great communication. ProfessionAl service consultants. Ted went out of his way to get the car serviced for the best price.

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Facebook May 1, 2021

Service is great no problems when walking in no problems when leaving

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Facebook Apr 25, 2021

Arthur was excellent to work with!! He made our buying experience super easy! Jaron was great with the paperwork part! Super friendly staff!

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Facebook Apr 18, 2021

Excellent service, Friendly staff, Murray Brown took great care of us!!!!

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Facebook Mar 25, 2021

Arthur Gladwin was very helpful couldn’t be more pleased with the treatment and service I received while I was get things taking care of with my car.

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Facebook Mar 25, 2021

Arthur Gladwin was super nice and very helpful took great care of us.

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Facebook Mar 1, 2021

Patrick made the purchase effortless. He was knowledgeable and professional

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Facebook Feb 18, 2021

I highly recommend Arthur Gladwin as your sales professional at BMW! I can’t say enough in the space given. But I’ll try. Knowledgeable, patient, personable, articulate, great teacher, always available ( and never makes us feel that we are a nuisance!😂) in fact, I’ve already forgotten some of my “ Arthur education” but if I were to call right now, he’d make every effort to help me. His positive attitude is real. Obviously, he loves BMWs and loves his customer. Ask for ARTHUR GLADWIN” BMW should be so proud to have him as a BMW expert! Thank you, ...

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Facebook Feb 16, 2021

Great service! Very Professional and clean.

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Facebook Feb 14, 2021

Service was great they were very professional!

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Facebook Feb 12, 2021

Yes service was extremely fast, good customer service!!

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Facebook Feb 10, 2021

BMW of Mobile did a good job on the airbag recall replacement. Fast, courteous, and gave me my car back clean and neat.

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Facebook Jan 28, 2021

I found a 2019 Mini Cooper S online, contacted BMW of Mobile. Arthur Gladwin was my salesperson. He brought the car to my home to test drive it, following all safety precautions these times demand. Very professional and personable. When I decided that this was the car for me, he brought the car and all the paperwork to me. I highly recommend this dealership and Arthur in particular. The car is amazing, having lots of fun! Susan

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Facebook Jan 16, 2021

Excellent job alwaysAnd very courtesy and for size on what time my vehicle will be ready

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Facebook Dec 30, 2020

The staff at this dealership really work for you and I want to especially thank Marcus for going out of his way to assist me with all my questions, even after hours. Highly recommend.

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Facebook Dec 28, 2020

Arthur at BMW help set up a wonderful Christmas surprise for my wife. Very happy with the sales process quick and easy!!

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Facebook Dec 9, 2020

Very helpful and friendly service department

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Facebook Dec 1, 2020

Everything about my experience was great.

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Facebook Nov 29, 2020

We received very courteous and professional service. Carie treated us like family.

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Facebook Nov 26, 2020

Everyone was so very nice and courteous. Everything was so clean in the waiting area and I felt safe there. My service advisor was very knowledgeable and took his time with me!

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Facebook Nov 23, 2020

I live in Seatttle and purchased my X5 M50i from this store. I was looking all over the country for my BMW and this store had it on the lot. I called and spoke with Jeff (GSM) we negotiated over the phone and came to terms. I was VERY pleased with the outcome. They (Jeff) took care of the transport to Seattle. I had to pay $1,550 but well worth it. Everyone I worked with at the store was awesome. This was all while living 2000 miles away. It was supper easy to work with BMW of Mobile. Thanks everyone 😁🙏🏼

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Facebook Oct 29, 2020

I had a hole in one of my tires and I wasn’t sure if they would be able to fit my car into their schedule. The service representative, Ted, ordered a tire from Pensacola and was able to get my car in for repairs. Ted’s customer service was excellent!

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Facebook Oct 23, 2020

One of the smoothest vehicle purchase experiences I’ve had. Marcus was our client advisor and Jeff, Scott and the rest of the team were helpful, friendly and knowledgeable as well. I can’t recommend them enough! We’re loving the new X5!

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Facebook Oct 20, 2020

Excellent customer service. Professional and friendly service representative, Carrie King, is phenomenal.

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Facebook Oct 3, 2020

Great customer service! Marcus was never pushy, just took the time to understand what I was looking for in an automobile. I would highly recommend BMW of Mobile👍🏾

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Facebook Sep 20, 2020

They have done a good job of servicing our vehicles. So much so we recently bought a new X3!

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Facebook Sep 19, 2020

Carie was wonderful in the service department. I needed a new tire, she set up an immediate appointment and I was able to make emergency trip that day! They were even able to do my next service that was due! What a wonderful experience during this hurricane devastation in Pensacola! I will definitely be back!

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Facebook Sep 3, 2020

Always (Carie) made sure there was a courtesy car available. Prompt on the day your car will be ready...They kept me informed and the status on my vehicle...

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Facebook Aug 30, 2020

Very Friendly staff. They answered all my questions. Great job

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Facebook Aug 28, 2020

Service was awesome and absolutely friendly! If you have a question about anything and everything they are quick to answer . Definitely recommend them 100%.

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Facebook Aug 21, 2020

On vacation at Dauphin Island and my car battery died. Was able to get my car to Mobile and was met by Service Advisor John Busuttil. He was most helpful and able to quickly verify that it was just the car battery and not something electrical. In and out in no time and was able to get back to enjoying my vacation on the island. Thank you, John and thank you, BMW!

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Facebook Aug 21, 2020

Friendly service, quick response for appointments.

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Facebook Jul 26, 2020

Our family was traveling from LA to AL for vacation when our BMW showed a drivetrain warning. We contacted the service department on a Saturday and they took our vehicle immediately and fixed the issue! We are truly greatly and would highly recommend this dealership! Thank you Becky for being so accommodating and understanding!

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Facebook Jul 22, 2020

Great . Courteous and always professional ! Ted was my service advisor today and , as always, I’m treated very well !

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Facebook Jun 30, 2020

Have been getting my car serviced here for the past three years. I find they always provide honest opinions with helpful advice without any unnecessary recommendations. I have dealt with Russell and Becky who were very helpful. Highly recommend them.

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Facebook Jun 24, 2020

Ted was friendly and very informative.

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Facebook May 2, 2020

Service was wonderful, they take really good care of you and your vehicle. I would recommend this dealership to anyone who needs service.

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Facebook Apr 30, 2020

Great prices, no pressure, and excellent management!!

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Facebook Apr 14, 2020

Excellent timely service.

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Facebook Apr 12, 2020

Excellent service. Friendly staff.


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