Customer Testimonials
Mrs Becky has delivered quality service, she is customer service oriented, keeps you informed of the status of your vehicle, I’ve worked in various upper level management positions in the Federal Government, based on my years of experience, she is an asset to your company and is committed to your company mission statement: BMW’s mission statement is “to become the world’s leading provider of premium products and premium services for individual mobility.” BMW’s mission statement is “to become the world’s leading provider of premium products and premium services for individual mobility.” Thank you
My experience with this dealership was a happy accident. I was traveling through town. My car broke down on my way to New Orleans. The dealership was closing when I basically rolled into the car lot. The two representatives (I wish I remembered their names) made sure that myself and 2 children were able to get somewhere safe. For The time my car was in their shop being repaired, my service rep kept me updated and so personable. Everyone there was incredibly friendly from start to finish. Top notch! Five-Star all the way!
This was my first visit and I was very impressed. We drove in to royalty. We were treated like a King and Queen. Service was excellent. We were greeted with a warm smile. Very clean, welcoming atmosphere and everyone was so friendly and helpful. We even made a purchase. Thank you again.
Rebekah provided excellent service experience, she is very informative, thorough and helpful in reviewing services that were needed.
Excellent service. Service adviser is knowledgeable and courteous. Thanks Tyler! Technician is knowledgeable and efficient.
I always receive great service from here. Tyler is very informative and thorough. He’s always kind
The service department is clean and well organized. I made an appointment to get the oil changed on my 2026 X5. They took my vehicle back to the shop right away and the service was finished with in 45 minutes. Tyler my service writer was friendly and informative and the technician notified me of his progress and sent a copy of the inspection. Great job!
Tyler did exactly what we discussed, there were no surprises and that’s the way I like it!
Excellent service experience. Service representative was courteous, helpful and friendly. Service was prompt and thorough.
Ms Tyler helped me the same day when I brought him a used vehicle I purchased elsewhere. He was prompt in recommending the best diagnostics to move my concerns forward. His repair order was genuine and economical and I had my vehicle fixed in no time. I will continue to take my vehicle to BMW Mobile because Mr Tyler.
We are on our third BMW and they were wonderful each time. Great service staff and sales staff.
I have been a long time customer of BMW of Mobile for more than twenty years. I trust them with the purchase and repairs of multiple BMW’s I have owned. My personal service Representative is Ms Carrie King, All of the representatives are top notch but my initial impression with her was memorable. She is both competent and professional has excellent customer service skills!
Fast turnaround. Great communication. I was able to drop off after hours. Friendly professional staff
The service great. Chelsea was very helpful and took care of everything Thank you for taking care of my vehicle
Amazing, 1 xx time here and everyone was amazing, knowledgeable and friendly. Best experience ever getting work done in my vehicle.
Great experience at BMW of Mobile. Alexx was very easy to work with and communicated at my level. Would highly recommend. Easiest auto purchase I have made
The service advisor was named Reed. He was very helpful and kind. Working with him is the only reason I go to BMW of Mobile. Not saying others aren't great people. He is the one I worked with. I would advise people to go there and ask for Reed as their service advisor.
Always Great Service! Carrie has taken good care of us and we appreciate the Great Service. Everyone always so professional and friendly . Love the new addition to the family “ Beemer “!
I’ve owned four BMWs over the last 14 years and have been to four different BMW dealerships for service work. I can honestly say this is the best dealership I have been to. The customer service is top notch and the mechanics are knowledgeable and do a great job. I never feel like I’m being upsold on service work and think their pricing is fair.
Becky is always professional and keeps customers informed. Willing to work you in when there is an emergency.
I drive two hours here to get all my maintenance done. There are three other dealerships closer to me. That's how good they are!
It's always a great experience! Courteous staff, emails to keep me updated on progress of work and quick out the door sign off to my clean/washed SUV. Thanks BMW👍
Carie, my service representative, is always so kind, eager to help and knowledgeable. I wish the tire pressure monitors and the seat controls were better made.. This is probably my 5th BMW and I’ve had those items replaced on the last two.
The service department is awesome! Reed & Chelsea were super helpful & very professional. I will be back in the future for all of my repairs and maintenance.
My service specialist and the technician went above and beyond to make sure my son’s car was well taken care of and the cost was very reasonable for the work that was done and with optimum expertise. Would highly recommend their service. Big thank you!
Not real happy with BMW but the service department and my service adviser (Tyler) always provides great service.
I bought a used vehicle from BMW of Mobile all the way from Dallas, TX — sight unseen — and it turned out to be one of the best car-buying experiences I've had. General Manager Scott Davis was humble, knowledgeable, and genuinely helpful; he gave me real confidence in the car's condition and the price negotiation was completely fair. Client Advisor Alex Drexinger made the transaction seamless and got the car shipped safely to Dallas. When I noticed a minor electronic issue a day or two later, the dealership didn't hesitate — Sales Manager Jeff Gogal and Parts and Service ... Read More DealerRater - Jul 17, 2026
I called bmw mobile not on regular hours to get a call back from my service provider... Carrie king ..she's a ten as far as help....left 3 messages for her to call...she never got .. I was speaking with some one in Mumbai...not mobile usa....I mean come on...xxx
Our salesman was a second generation salesperson at BMW of Mobile. He was exactly the kind of salesperson I like. He didn’t know every answer to every question but found out for me quickly.
Thanks so much for the care you showed to my BMW X3!! I appreciate you guys for educating me on the status of the progress. You guys did an amazing job with servicing and detailing the vehicle.
Becky was an awesome service provider. My car broke down in Mobile on my return to Jackson, MS. I had it towed to the dealership Sunday afternoon. By 7:30 AM, Becky was checking with me to get started. By 2:00 PM I was back on the road to Jackson. It might have been a major inconvenience for me to have to get a hotel room for Sunday and wait on the repair Monday, but Becky made it the least painful possible. Thanks again
Great Service & the Salesman Marcus always does a professional job. My 8th BMW from him.
The service department is amazing. The guys are awesome and bend over backwards to help.
I love bmw they took real good care of me and im so thankful and i am always coming back for business .10/10
Came in the dealership and they quickly diagnosed my issues and worked directly with my extended warranty company for me. My Service Advisor (Carie) was gracious enough to provide a loaner car while mine was being worked on. Carie kept in communication with me the during this duration and explained everything that needed to be done thoroughly. My car has always been serviced at BMW of Mobile and that will continue in the years ahead.
They were on point! I pulled up a lil early for my appointment and they were ready. I inquired about a loaner when I set the appointment. It was already pulled up and waiting for me. The loaner was washed and clean. They communicated their findings when inspecting my car and got all the work done in a timely manner. The staff was professional and pleasant to talk with. I’ll definitely be back to this location when it’s time for my next service.
Salesman, Arthur, was amazing during the entire purchase of our BMW. He was very knowledgeable and professional during the entire process. This was, by far, the best car buying experience both my husband and I have ever been a part of. We would definetly buy from Arthur and BMW of Mobile again!
“BMW Mobile exceeded every expectation—professional, welcoming, and made dealership visits completely stress-free and enjoyable.”
Extremely professional and efficient. No pressure sales and Brendan answered all of our questions. Would refer this team to everyone. Vehicles purchased was spotless with all documents attached.
Was so nice listened to my needs and help me find the car I needed
Very friendly staff and helped me as soon as I walked in. The service rep was very knowledgeable and informed me of all the services and estimated cost beforehand. And my car was finished within the time originally reported! Major Plus!!
I appreciate the team support . They kept me updated with the progress of my car . Staff was nice and helpful.
Service department pretty quick. Was not able to tell me when I scheduled my appointment how long it would take which in essence meant I had to set aside the entire day. Overall a positive experience. I like the videos they take while doing the evaluations.
We both felt comfortable both times we visited. Marcus was very good and we were happy to deal with him.
Always top rated every time I’ve walked in the service department. Carie King in Service is a major reason I keep coming back and recommend BMW of Mobile
Fantastic experience every time I have to visit. The service department goes above and beyond to communicate and deliver. They are advocates for you as a customer, and the experience is the best I’ve ever received at a dealership. I will always work to buy and service my BMW needs here.
I was traveling and had car trouble. Everyone at BMW of Mobile was fantastic to work with and very willing to help. Reed kept me informed and the entire service team went above and beyond to get me back on the road. Top notch dealership with professional employees and knowledge of their cars. Everyone was a pleasure to work with and helped me out when I needed it most.
"Luxury car ownership" doesn't end at the curb: Everyone here handles their customers as welcome guests. The showroom itself is lovely, the sitting areas are stylish and comfortable. The service shop is clean, bright, and climate controlled. The people are even better than any of that.
Tyler helped make this stressful moment less stressful and to top if off he filled my gas tank up which I never had a dealership do for me which helped me no BMW cares and are the best . Thank you
Excellent and professional services. I'll definitely contact this dealership if I need anything in the future.
Quick friendly service, staff was amazing. Becky my advisor is always a pleasure to work with.
Teddy was warm and such a pleasure to work with. Being new to BMW he really took his time explained the features of the cars and asked questions to help me make a great choice.
Reed and Dustin in the service dept were phenomenal and worked with urgency to diagnose and fix my problem with my vehicle.
The personnel is efficient, well trained and courteous. The dealership is clean and well suited to wait for the vehicle.
On-time, prompt and courtesy service with a smile. Wash and vacuum was awesome! Thanks
The staff has always been friendly, courteous, and helpful. Appreciate getting car cleaned after service is completed.
Been servicing my BMW’s for 40 years. Always precise with a clean car following. Becky Woodyard t as led exceptional care of me.
They are straight forward, answer your questions and fair. So far, they’ve been pretty honest from purchasing a vehicle through honoring maintenance as well as repair after an accident.
Absolute princess treatment from start to finish. They shuttled me to work that morning (got me there on time) and had my recall fixed by 2pm with a text alert to let me know it was done. They also emailed me video of my multi-point inspection and detailed Big Shirley just because. I stayed a while and put my fingerprints all over the 1 of 500 heritage edition M850i they had in the showroom #iykyk. 10 out of 10 experience.
Had a great experience with the service department getting 2004 Z4 aligned, got me in 30 minutes after I called for an appointment and started immediately after I got there.
Service counter was ready when I arrived and quickly checked me in. Service was completed ahead of schedule. Car was washed and vacuumed when I arrived to pick it up. All around, great customer service. Everyone was most helpful and courteous.
Tyler did a great job explaining the needs of the car. The staff in service are always pleasant.
The service is always top notch! Reed and Carrie always do an amazing job taking care of me in service. Marcus always take care of me on the sales side. Very grateful for their hospitality!
BMW of Mobile was great to work with from start to finish. Scott Davis the GM and Arthur Gladwin were very professional and helpful during the process. I highly recommend this dealership to anyone.
Dealership was very clean, staff were welcoming and friendly. Marcus had the car we were interested in waiting for us when we arrived.
Friendly people at the service department specially Reed Gable, excellent service and worked done fast
Great customer service. The staff is always friendly and kind. I would definitely recommend the dealership.
Warm and very pleasant professional staff easy to do business with. Marcus was the highlight of our visit. Thanks for a great experience!
They were very professional, courteous, transparent, clean, and expedited the multi-point service on my vehicle efficiently.
Was 2 hours from home and had a problem with my car and they got me in without an appt and got me all fixed up..
From our first visit and purchase to the first scheduled service, it has been an easy and enjoyable experience. The staff is professional and friendly.
Matt and everyone else that was involved with me on this wonderful journey of finding me the perfect new vehicle was amazing. It has been 25 years since I had a newer vehicle. Is it weird to say I am in love with my new vehicle? ❤️
Excellent service and professional employees , I would recommend this BMW store to anyone considering buying a BMW auto
Becky does and always has done a great job for me. Everything was well done on a short notice.
Fast quality service, all service staff was excellent! Would recommend to anyone with a BMW or MINI
Professional service and very friendly people. Love the cat named Beamer! Quick service and reliable mechanics. Thanks BMW of Mobile! Chelsea was awesome as well!
The dealership was clean and organized. The staff was top notch. I would trust this dealership with any car I purchase.
Reed takes the time to explain the service or repairs that are needed. Works to minimize any disruption to your day. We have worked with him as our rep for years and he always goes above and beyond expectations.
BMW of Mobile provided excellent service. By far the most luxurious service experience I’ve received from a dealership.
Service is their specialty. I am keptin the loop as to what need to be done and the cost. Reed is my rep. I appreciate his honesty and knowledge.
Quick and easy process for my first oil change! Reed, my service advisor, was prompt and friendly when I arrived. They had my car done in no time, and also had it washed and my levels topped off. Highly recommend for top tier service.
In the middle of a cross country trip, I found myself broken down in Mobile. The people at BMW bent over backwards and got me back on the road again. But not only that, they did it with unmatched class, grace, and professionalism. I will never be able to repay the kindness they they showed me. Their service center was a class act and I count myself lucky to have found them. They put the customer first and I couldn't have asked for better treatment. Thank you.
From the sales to service visit, BMW of Mobile never misses a beat on impeccable customer service!
I have been there 3-4 times and every single time they are great to deal with and treat me very well and my family even after the sale I will be going back and I will buy my next car there 😊😊
Reed in the Service Department is excellent to work with. All the service members are very helpful and time it has taken to service my Mini is very reasonable!
The very best dealer in sales, service, and support! So good I bought two BMWs and have family that owns them as well!
Tyler is so friendly and helpful. I know my car is in good hands at NMW of Mobile
Always a wonderful experience at BMW of Mobile. Every time I go in there I always leave having made at least one new friend. This time one of my new friends came right in off the street to greet me on the way to the Greyhound bus stop! Y’all are the best! Sincerely, Scott
The service is always excellent. The employees are so very nice and very knowledgeable. I love that when I pick my car up it nice and clean.
We have bought 1 car and 1 SUV from BMW of Mobile. They are always wonderful. The Service Department is great, with comfortable waiting area. Beamer, the dealership cat, is also a cutie and keeps us entertained with her antics.
The purchase went very well. We were notified as soon as the vehicle arrived. Marcus was spectacular as a salesman.
This dealership goes above and beyond. They are e very professional and take care of their customers!
Had a flat and they had to tow my car to BMW Mobile, car arrived just before they closed! They next day it was ready before noon Thanks to Becky and the BMW crew!
The service at BMW Mobile, AL is excellent! Always professional and so nice. I would definitely recommend owning a BMW and have the trust that you and your vehicle will be take care of!!!
Great as always!! This is why I buy here. They are always great and professional
Had my oil changed today and the service was very prompt. Car was also washed and detailed. All took about 2 hours.
I took Beauty, my Mini Cooper S to BMW Mobile Alabama for her annual service, and honestly, it couldn’t have gone smoother.
I called on a Friday evening just before they closed, as soon as my service light popped on, and Heather in their call centre squeezed me in for the next day a Saturday afternoon —no messing about.
I live across the bay, so I waited there and they didn’t mind a bit. Reed, my service advisor, walked me through every step offering but not pushing extras.
Got an oil change, wash, vacuum, full safety sweep—all ... Read More DealerRater - Jan 4, 2026
Top notch service! Professional, trustworthy with excellent communication! We drive from Pensacola to Mobile because of their service/sales teams!
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