Customer Testimonials

DealerRater logo
DealerRater Dec 2, 2023

Carie King’s customer service is outstanding. I was contemplating going back to Mercedes but I think I will stick with BMW.

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

My first service experience with BMW of Mobile was great. Reed was really great attending to my need.

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

Performed requested repair of the shark fin satellite antenna , unfortunately not covered by new car warranty.

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2023

BMW of Mobile is the best. They really care about their clients and go out of their way to make you happy.

Read at DealerRater

DealerRater logo
DealerRater Nov 26, 2023

Great group of folks that do a great job. I appreciate the attention to detail.

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2023

Very professional and courteous. Good communication between employees and customers. Did what they said they would do.

Read at DealerRater

DealerRater logo
DealerRater Nov 23, 2023

Promote service addressing the needs of their customers! Knowledgeable and always doing a good assessment of my concerns.

Read at DealerRater

DealerRater logo
DealerRater Nov 17, 2023

Great customer service and communication. Tyler is wonderful. Leon is a great driver to transport people back to work.

Read at DealerRater

DealerRater logo
DealerRater Nov 16, 2023

The salesman did a great job making sure I got the best deal possible on the new car

Read at DealerRater

DealerRater logo
DealerRater Nov 14, 2023

Car was in for first service and the job was done swiftly and . free.. Needed a part to complete a recall and was offered a loaner to drive until the recall is done.

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

I had a malfunction on my 528 BMW on 11-2-23. I was on my girls weekend trip. I called BMW of Mobile and they were able to get me in within an hour and fixed it the same day. Reid in service was great and very helpful. I will fully recommend your place. Thank you, Le Ann McBrayer

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Travis and the staff at BMW of mobile were absolutely amazing to say the least. On our initial visit they made sure to acknowledge us when we arrived, however we were able to explore the lot and find the car I had been stalking on online prior to being approached. It was a pleasant change. Travis was nothing like most salesmen we have encountered; he was not pushy, he was transparent, extremely knowledgeable and an all around great person to be around during our visit. I am still blown away by the level of customer service we experienced on the ...

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

Was very helpful and professional with me during the purchase of my vehicle. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2023

Great selection of cars. Dealership is very professional with great deals. Enjoyed dealing with our salesman.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2023

Best part was Beemer the cat! Every facility should have a cat! Reed was great too.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2023

Everything was handled well, Ms Carie King was an absolute angle! The dealership was nice.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2023

My total experience was nothing short of amazing from the time I entered until I left!! Thanks Rebekah!

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2023

Had a great customer service and friendly evi environment no long wait time and plenty of snack

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2023

Was given professional service. The service was completed on time. Customer service was very out standing and the service received was explained to me in full detail.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2023

Carie King did an excellent job helping me with my car service. It was a great experience.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

We had a fantastic experience at Mobile BMW. Murray was patient, kind and eager to help us find the right vehicle. Murray was very knowledgeable in the process and assured us that we would find the right car. We are very happy with our purchase and highly recommend Murray as your sales guy at Mobile BMW. Thanks again

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

A wonderful experience at a great dealership. . The sales person Alex was extremely professional, and there was no pressure at this dealership. I will definitely buy again from Bmw of Mobile.

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2023

Always excellent service and employees that go out of their way to make you satisfied!

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2023

Service dept. is great! Especially Carry King! She goes out of her way to help.

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2023

I had a pleasant experience at this dealership. I used the online features of scheduling a test drive and someone reached out to me immediately. They put me in contact with a salesman named Patrick who greeted me upon my arrival. He was great, he didn’t press us to hard nor did he dismiss us when we needed time to discuss the purchase. The other employees were nice as well. It was a great day for us all around and I found the vehicle of my choice . Highly recommended.

Read at DealerRater

DealerRater logo
DealerRater Oct 2, 2023

Fantastic and complete service. Found issue with bad tire and alerted me to the danger.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Best dealership in Mobile! The technician was so professional and knowledgeable. I felt my car was well taken care of.

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2023

The staff were very kind so I was able to Shop comfortably. I will be Shopping here for my next car too because I trust the people here.

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2023

The service is excellent! They treat me like a king 👑, especially Carie in the service department! Everyone is courteous and very friendly!

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2023

They always take care of me. Randy is the best In service, kindness, and getting things done.

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2023

Best service in Mobile Al. I feel safe and comfortable with my mechanic and service representative. Thank you BMW of Mobile

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Great experience today. Reed was very helpful and attentive. Answered all questions and coordinated work with his team so we could leave on time.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Getting my vehicle serviced there was a pleasant experience. The facility is clean and the staff is friendly, efficient, and kept me updated on the status of my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Sep 8, 2023

Marcus our salesman is great at finding you a vehicle!!!. He has lots of experience, & very knowledgeable. I always use Marcus when buying our BMW’s because he is very detail oriented like I am. Adele is also good to work with when dealing with paperwork on the financial side. He is also very knowledgeable, experienced, & can answer any questions you may have. Great job to both Marcus & Adele!!!!

Read at DealerRater

DealerRater logo
DealerRater Sep 8, 2023

Excellent buyer experience great staff and awesome product. Very happy with all aspects of this dealrr

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Tyler was wonderful in taking care of my service and repairs. Made it so easy for me. Curtis was so helpful in picking up and returning my car for me. Couldn’t have ask for better service.

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

The dealership has always been clean and is now even with all of the renovations going on

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Loyalty to their customers . Make having a bmw worth the purchase. Went above and beyond when my car broke down

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2023

I appreciate the service and received along with q clean car. My service advisor also offered me a great deal on my oil changes. I love it

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2023

Excellent service. They go above and beyond for their customers! I am so happy the way they take care of my car every time I am there. Thank you

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2023

It was a nice clean dealership. Carie King, my service advisor was really nice. I also appreciate the communication through email, text, and the advisor.

Read at DealerRater

DealerRater logo
DealerRater Aug 17, 2023

Tyler in the service department was the best! He was Very helpful, courteous, professional, and quick!

Read at DealerRater

DealerRater logo
DealerRater Aug 14, 2023

I bought from out of state and had an incredibly good experience. Attention to detail from my salesperson, my sales manager Adeel, and several others were perfect, and they were always happy to give me updates throughout the purchase process. I'm grateful to them, and will look hear first for any future vehicle purchases.

Read at DealerRater

DealerRater logo
DealerRater Aug 13, 2023

I recieved great customer service from Taylor in the BMW service department in Mobile, Alabama. I will be having my vehicle serviced there from now on.

Read at DealerRater

DealerRater logo
DealerRater Aug 4, 2023

We just love Cari there as she works professionally with us. We look forward to seeing her each visit.

Read at DealerRater

DealerRater logo
DealerRater Aug 1, 2023

Always professional. They take excellent care of me. When I wait, they stay aware of the time and make sure I know what is going on.

Read at DealerRater

DealerRater logo
DealerRater Jul 27, 2023

Everyone was extremely helpful and very professional. Alex was great, and I was able to purchase the vehicle that perfectly met my expectations. I highly recommend this dealership.

Read at DealerRater

DealerRater logo
DealerRater Jul 25, 2023

Professional and exceeded expectations... Randy and Tyler are awesome guys had a reoccurring issue with my vehicle and these two guys worked with me to accommodate my problem and make sure I was satisfied!!!

Read at DealerRater

DealerRater logo
DealerRater Jul 21, 2023

Great service department! Becky is excellent! We love the vehicles we have! Excellent vehicles and we love the way they look and drive!

Read at DealerRater

DealerRater logo
DealerRater Jul 20, 2023

Carie in the service department is outstanding. She is professional friendly and knows her job. Every visit has been excellent. She should receive special recognition. Also the young man who took me home and brought me back to the dealership was also nice and professional

Read at DealerRater

DealerRater logo
DealerRater Jul 18, 2023

The Mobile, Alabama BMW dealership continues to provide professional Service on my cars. My Service Representative Carrie King is both knowledgeable and courteous.

Read at DealerRater

DealerRater logo
DealerRater Jul 11, 2023

The dealership is clean and neat, the employees and their services are great specially Carie King.

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2023

Extremely good customer service and very timely with service appointments! Rebekah was awesome taking care of my service.

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2023

Outstanding service. I had a problem with my 08 when I arrived. No one in CA could find the problem BMW of Mobile could the problem. Ca wanted to remove the dash. My service writer Ms Carrie is outstanding. Keeps you informed throughout the service

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2023

Becky makes me feel welcomed and safe. Everyone has a horror story of a garage or dealership lying about needed service. It has not been that way at BMW. A large part of that is because of Rebekah (Becky). She is always knowledgeable, upfront, and welcoming. Regardless of how busy she is or how much chaos is in the lobby, Becky's focus remains on the customer. My time is limited. I live in Daphne, teach in Robertsdale, and take care of my 89 year old mother. Service is always fast and dependable. Staff always asks if I need something, or ...

Read at DealerRater

DealerRater logo
DealerRater Jun 21, 2023

Excellent team, they took care to ensure what otherwise could have been a complicated purchasing process was smooth & efficient. The pre-owned center navigated our trade in & completed the documents so that within the same evening we were driving our i3.

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

Carrie was very courteous and professional. Very attentive. Would recommend this BMW of Mobile AL to anyone

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

Goes way beyond the stars. Professional, knowledgeable and most of all, easy to work with. Murray was exceptional! (Jeff and Adele were also wonderful to work with in securing our transaction.) They made the entire process simple, enjoyable, and we will be back in the future.

Read at DealerRater

DealerRater logo
DealerRater Jun 9, 2023

Every one is friendly. The waiting room is clean and has plenty of snacks. Service is prompt and takes pride in their customer service:

Read at DealerRater

DealerRater logo
DealerRater Jun 5, 2023

Tyler Ford!!! Is the best, he always provides the best customer service. Tyler is very knowledgeable, and always patient with me.

Read at DealerRater

DealerRater logo
DealerRater Jun 2, 2023

Best dealership in the South. Scott and Arthur went above and beyond to make me happy in a timely manner. They, along with Jaron made sure everything went smoothly with the purchase of my X7 and I didn’t have to spend hours at the dealership sealing the deal.

Read at DealerRater

DealerRater logo
DealerRater Jun 2, 2023

BMW of Mobile is THE best sales and service organization I have ever dealt with. The service team starting with Tyler all the way through their techs is superb. Great products, wonderful sales professionals like Arthur and a caring honest service center, what else can anyone want in a dealership. Their GM Scott is setting the foundation correctly.

Read at DealerRater

DealerRater logo
DealerRater Jun 1, 2023

Awesome, quick and friendly staff, great service… easy to schedule. Would not take my Beamer anywhere else!

Read at DealerRater

DealerRater logo
DealerRater May 10, 2022

Prompt courteous and explained my options. I didn’t have a long wait to figure out what was the problem with my vehicle

Read at DealerRater

DealerRater logo
DealerRater Feb 3, 2022

My husband and I both have our BMWs serviced here. We consistently experience excellence in the service department. Trustworthy mechanics/techs who know how to keep these engines fine tuned and running smoothly. Friendly and considerate service reps who go the extra mile to take care of you and are proactive in looking out for your safety. We have purchased three BMWs from this dealership. Their sales team have definitively learned their product and are interested in helping you get just the right vehicle for your needs. They are not pushy and will negotiate fairly. The finance department is also ...

Read at DealerRater

DealerRater logo
DealerRater Jan 26, 2022

Another excellent service experience at BMW of Mobile. Carie King took great care of me!!

Read at DealerRater

DealerRater logo
DealerRater Jan 9, 2022

Our experience with BMW of Mobile was the best everyone was focused on getting us just what we wanted and we could not be happier with our new x3

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2022

Chris was awesome! He was very professional and helpful. I would rate the overall experience as a ten.

Read at DealerRater

Facebook logo
Facebook Dec 31, 2021

Great Customer Service !!!

DealerRater logo
DealerRater Dec 27, 2021

My Service Representative was Christopher Barnes. He is a very respectful young man. He did everything to make sure he exceeded my expectations and needs for my services. He handles everything in a timely manner and made sure I was satisfied before leaving the dealership. Be sure if you need any services or help with your vehicle you request him.

Read at DealerRater

Facebook logo
Facebook Dec 23, 2021

Great Customer Service 💯 ‼️

Facebook logo
Facebook Dec 5, 2021

I just donated some Toys for Tots and BMW is a drop off location! There might be thousands of kids who Santa will miss due to the hardships the economy and Covid have caused! Donate!!!!!!

Facebook logo
Facebook Dec 3, 2021

They were great to work with!! I would recommend them to friends and family!! It was nice to work with Carie. Thanks for a pleasant experience!!

Facebook logo
Facebook Nov 19, 2021

Very friendly and efficient service. Couldn’t ask for better. Thanks Carie.

Facebook logo
Facebook Nov 18, 2021

I live in Birmingham and was not able to find a vehicle at my local BMW dealership. I called Patrick Raley at BMW of Mobile and asked him about a vehicle on their website. From the moment I made contact with Patrick my experience with BMW of Mobile was second to none and truly a pleasurable experience. Patrick let me know when the vehicle I was interested in arrived at the dealership. My wife and I had Patrick hold the vehicle for us to drive to Mobile to purchase. We purchased the 2022 X3 and Patrick was great at showing us ...

Facebook logo
Facebook Nov 12, 2021

Exceptional dealership. I highly recommend the gentlemen that was our salesman, Marcus McPherson. He is awesome!

Facebook logo
Facebook Oct 30, 2021

5 stars great service 😃 Brad is the best service representative, a solid 10 😊

Facebook logo
Facebook Oct 27, 2021

Great service dept. and very knowledgeable

Facebook logo
Facebook Oct 20, 2021

Great and friendly service , for many years knowledgeable service advisors who provide solutions to every service request Overall the business earns my approval and consideration for continuous service

Facebook logo
Facebook Oct 20, 2021

My service writer was very professional and kept me informed on my repair status

Facebook logo
Facebook Oct 17, 2021

Very knowledgeable & courteous

DealerRater logo
DealerRater Sep 29, 2021

Bradley was so pleasant and works well with his clients. Got my car in and out. Was very intelligent regarding the need of my bmw.

Read at DealerRater

Facebook logo
Facebook Sep 25, 2021

Customer service was excellent! I am very happy with my 2022 BMW X3. I highly recommend this dealership.

DealerRater logo
DealerRater Sep 24, 2021

Bradley in service department took very good care of us. Very happy with it. Very quick work on our X1.

Read at DealerRater

Facebook logo
Facebook Sep 17, 2021

Good customer service and extra pluses like your car washed and vacuumed when it’s in for service.

Facebook logo
Facebook Sep 16, 2021

Excellent customer service!

Facebook logo
Facebook Aug 25, 2021

Travis Pettway is the "Car Goat"! I asked and he presented. Let's not forget the finance lady (unsure of name) but she is the MVP!

DealerRater logo
DealerRater Aug 18, 2021

I Always have a top notch experience with customer care. Keeps me informed about present and up coming services that will be needed and the importance of it.

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2021

Professional service, excellent customer service and efficient process for purchasing a car. Arthur did an outstanding job in all three categories!

Read at DealerRater

Facebook logo
Facebook Aug 18, 2021

Everything overall service good and sales associate was great Thanks Sam

DealerRater logo
DealerRater Aug 17, 2021

From Service Consultant, to Technician, work was done as promised and on time. Vehicle was clean and ready to go. Would definitely return to BMW of Mobile.

Read at DealerRater

DealerRater logo
DealerRater Aug 11, 2021

Professional and extremely customer friendly. Expectations were exceeded. Felt very valued.

Read at DealerRater

Facebook logo
Facebook Aug 10, 2021

Pleasant and efficient ladies at the service desk. Politeness of all personnel. Easy to make appointment.

DealerRater logo
DealerRater Aug 8, 2021

I've done business with them for year's. Top Dealership, Excellent Service Team and Sales Team! They are very “Personable Professional” Group. Always recognizing the clients by name, that says and means a lot.

Read at DealerRater

Facebook logo
Facebook Aug 6, 2021

The how nice the staff is when you walk they are so welcoming and friendly

DealerRater logo
DealerRater Jul 28, 2021

Bmw always gives good service. The service advisor keeps you informed. They always gives courtesy car wash which I loves. Today the general manager greeted the customers in the waiting area and lifted our spirits. Thank you Becky and Bmw

Read at DealerRater

DealerRater logo
DealerRater Jul 25, 2021

I took my X3 in for first time service, and I was very pleased with it. Everyone I dealt with was very courteous and professional. My

Read at DealerRater

DealerRater logo
DealerRater Jul 22, 2021

Very timely on getting my vehicle in for an issue. Called me to ask permission to proceed with an engine check. The mechanic on my car did multiple service checks on my vehicle. Carie King the service advisor was top notch. They even cleaned my car before I picked it up. Can’t beat that for service.

Read at DealerRater

DealerRater logo
DealerRater Jul 20, 2021

I had X3 about 6 months, but it was in shop 3 times, all of them almost major problem. My next BMW depend the next.

Read at DealerRater

DealerRater logo
DealerRater Jul 18, 2021

Excellent place to purchase from. We would hands down buy here again. Communication was superb. The delivery was tremendous with white-glove service. Thumbs up

Read at DealerRater


Leave Us A Review