Sales (New)

DebbHunter
I recently purchased a 528i at BMW of Mobile and can honesty say it was the best car purchasing experience ever! The entire transaction took less than 2 hours! The salesperson, Sonya West, is professional and has expert knowledge of BMW. She explained all the features and performance values of my new car thoroughly. Dealing with the finance dept was hassle-free and painless, unlike past experiences with other dealerships! Sonya West has earned a customer for life! I highly recommend her to everyone!
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Sales (New)

JMB
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP!!! STAY AWAY!!! I had a contract on a vehicle and the selling point was when we had in writing and they "promised" I would get an installed GPS system. They brought in 2 BMW technicians and to make a long story short, I was told that they could not install the "contracted and promised" GPS system. They had my vehicle for 3 weeks and every time I called, I was ignored. One manager, Danny, hung up on me and refused to call me back when I asked for a status on my vehicle. The other manager, Chuck, offered me a Garmin. I could not believe he offered to put a Garmin in a BMW!! I told him, "Chuck, we have a contract for an installed GPS system (the installed GPS was also the deal breaker for me and I was upfront with Richie and the entire staff I dealt with so they put it in the contract) and his response was, "Mr. B, the contract does not say that we would install a BMW GPS system." I was SHOCKED!!! I couldn't believe that was his response. I asked him, "So why did you have 2 BMW techs come in from out of town to see if it could be installed then?" He said that his "back was up against the wall." I kept calling and they would not call me back with an update on my vehicle. This was the WORST experience that I have ever had purchasing a vehicle in my life. I served 25 years in the Air Force and I can tell you, this was my worst customer service experience ever!!!! I told Chuck that this was a breach of contract and he said, "No, you have to figure out what you want to do." We had a contract for an installed GPS and they did not keep their word or promise! Once you sign the papers, the honeymoon is over!!! One time when I spoke to Chuck, he asked me if I had my vehicle....it was sitting in his lot!!!!!!! I could not believe that he didn't even know that my vehicle was at the dealership. They ended up finding me another vehicle with the options that we originally agree to in writing and were promised" and in our contract...I had to pay $4K more for the "new" vehicle!!! Why did I end up having to pay $4K more for a vehicle that we had a contract on previously just to get what BMW promised in writing? BMW did not keep their promise for what we agreed to in our contract. When I went to pick up the "new" vehicle, Richie had sent it back 3 times to get it detailed (this is what he told me). Richie said, "Come on out to see your new vehicle." When my wife and I went to look at it, it had brown stains all over the vehicle. It was from the paint protection that they put on it. I asked them to take the vehicle back to get it out and when it came back, the stains were still there. There was some cloudy stuff all over the chrome that goes around the windows and I asked Richie if it would come off and he said, "It will just wipe off." My response was, "Then wipe it off." It would not come off!!!! There was also water on the mats in the vehicle and Richie said, "That was from your shoes." Really, it wasn't even raining!!!!!!! The vehicle was dirty and had brown stains on it. This is not what I ever expected from BMW!!!I was so frustrated with their lack of attention to detail! I ended up taking the vehicle to Fort WaIton Beach and they were AWESOME!!! It took them almost 4 hours to get the "cloudy stuff" off that I was told, "It will just wipe off." It had to be buffed and shined! I have purchased approximately 10 vehicles in my life and I have never been treated so poorly from a dealership. I found out that there was a service bulletin that stated a GPS could be installed at the dealership. However, BMW headquarters did not get the word to the dealership that the service bulletin was revised to state that a GPS system could not be installed in this particular vehicle. That is not my problem! That is a total lack of communication on BMWs part! This was my dream vehicle and it turned into a nightmare!!!! No integrity!!! I wrote a detailed 5 page letter to BMW headquarters on 15 Sep 16 and I still have not heard back from them! BUYER BEWARE: STAY AWAY FROM THIS DEALERSHIP!!!
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Sales (Used)

Anniep
Jaron Ledbetter sold us a car! He was friendly and knowledgeable and so helpful! We came in to get our car serviced and decided on a newer model. They were fair with our trade, and worked with us. He was one of the best sales people we have ever worked with!
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Sales (Used)

Kfloyd91
Sonya West made this the easiest car purchase we have ever had. She was very knowledgable and professional as this was our first BMW purchase. We would highly recommend her! Sonya has earned BMW a loyal customer.
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Sales (New)

CCochran
I purchased a 2016 340i from Brent Waldron. The car had to be dealer located, but he did everything in his power to get me exactly what I wanted. Savannah Sparks, my service adviser, introduced me to Brent when I had my old vehicle in for repair. Locating the exact car you want isn't always easy, but I always felt I had this team's undivided attention. By the time the car arrived the people involved in helping me felt more like friends than salesman and managers. I was so satisfied with everything they had done for me, I returned with my mother and bought a 435i from Brent 2 weeks later. Customer service is hard to find these days, and car buying can be an unpleasant experience with the wrong salesman or the wrong dealership. I can honestly tell you that these people are beyond great. My service adviser Savannah took the time to get to know me and went out of her way to be kind and helpful. Brent is unbelievable. The time and effort he spent on me and always staying positive. Best salesman I have ever had. Paul Jones the finance director really took an interest in me and took his time explaining things I didn't understand. Finally, Chuck Hodges, the GM. I sat in his office and had a face to face with him after purchasing both vehicles and he really is an incredible guy. I think of these people with admiration and as friends. Thank you all so very much.You'll never know how much I appreciate everything you've done. I will never buy a car anywhere else!
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Sales (New)

KylieD
Glenda White was the best car salesman I have every worked with. She met all my needs and I could not be happier with my brand new 3 series.
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Sales (New)

Cphillpga
Purchased a Pre-Owned Audi from Glenda. Was a smooth process and very detailed. Nice and friendly atmosphere from management team and F&I Manager as well. Would definetly recommend to family and friends.
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Sales (Used)

Pepap@yne1
I recently purchased a CPO 6 series Gran Coupe from Glenda White, who was phenomenal, and had one of the best car buying experiences ever. I can truly attest that the BMW is the ultimate driving machine. This is my fourth BMW and I couldn't be happier with my purchase. This was my first Certified Pre-Owned vehicle however, I am very much pleased with it, so pleased that I doubt I'll ever leave BMW again. The entire experience from the beginning to the end was fabulous. John, the BMW genius took his time with me to teach me about all of the functions of the vehicle. This was my first experience with this type activity and it was drastically needed due to all of the bells and whistles on this machine. They all have made me feel so special and cared for and more than that, appreciated. I couldn't ask for a better car buying experience. Thanks to Jason Smith for the consideration and kindness when he purchased my vehicle. Also, the service department was kind enough to put my new tag on the front of the vehicle with no questions asked. Love BMW of Mobile.
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Sales (New) - Tallahassee, FL

rachelhsmith
They had exactly what I was looking for in stock. Negotiations were easy. I love my car. Sonya did a great job. I refer anyone that asks me about my BMW to them.
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Sales (New) - Tallahassee, FL

Vbodet
Brent Waldron found exactly what I wanted in the price range I was working within! Couldn't have asked for a better experience. The Service Department has an amazing new staff that is there to help with any and all concerns I might have. Thanks to John the BMW genius for setting up my phone :) Everyone at BMW is super helpful! Thanks guys!
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