I got a certified per-own vehicle that resulted to be a lemon, after three visits to the dealer in 3 months I own the vehicle, they still not fixing it. What a mess! Poorly ethical and bad customer service, I can't wait to replace that car.
When I first contacted BMW of Mobile all was great. They called quickly when I inquired about a car and I was able to buy a used Altima. The sales manager and sales person were very helpful and friendly. The problem I have had is getting the second intelligent/remote key that was supposed to come with the car. Evidently the previous owner didn?t give them both keys, but the sales person was trying to get it from them. I contacted the sales person in Jan, Feb, March and April but to no avail. I even asked if I could purchase one, have it programmed for my car and they could just reimburse me but I didn?t get a response. I really don?t want to give this dealership a bad review but because I never received a solution to this issue I can?t. I feel I gave them numerous opportunities and even gave them a way to fix the issue by reimbursing me.
We recently purchased a used car from this dealership, even though it was relatively inexpensive compared to most vehicles on their lot, they still treated us like we were buying a $50K car instead of a $10K car. Oh, and what a GREAT deal did we get! Thanks GM Lloyd for working out the details so quickly, no haggling over prices here, they are very willing to negotiate and make it affordable. Processing took a while, but as it does everywhere you go. But they have a nice waiting area, plenty of amenities and friendly staff while you wait. Thank you for such a great deal and great service. Highly recommended.
Your service folks are fabulous. I think they're happier than under previous ownership. They make me feel special, as if I'm the only person they have to deal with today. And the renovations are beautiful. Thank you for taking good care of me and my BMW wagon
I am writing this review as a "To Be Serviced" bulletin was ignored on my car. Now, you want $981 to fix it when it was under warranty for that to be done. In November/December when your entire staff quit in the service department -mechanics included you had my car for almost a month. My car was literally ignored for the warranty for this item with a TBS bulletin out, but you did manage to get a whopping $1000 for new tires. Should the customer have to pay for your lack of servuice details? That is my question!
REALLY DISAPPOINTED! My first BMW purchase and unfortunately it was here. The salesman was friendly but had such poor knowledge of BMW in general. My shopping buddy is a BMW owner and could tell me more about most of the cars on the lot than the salesman. He didn't even know that there was a built-in car alarm (which there is of course). When I was sorting out my finances, the salesman failed to give me some vital details on payment/titling despite my explanation on how I was going to purchase. Since I am Military my bank deals with loans a certain way when buying from a dealer, again, he had no knowledge of how this works and the manager had to come sort out these details unnecesarily. Also, they were going to tint the windows for free and upon pick up I realize that a child could have done a better job of cutting the back windshield tint. It absolutely cheapened the look of the car and will have to be re-done. When I asked about why it looked like that, the response from the salesman was, "well, when it's done for free you can't really expect it to be the best." The detailing they said would be done was not done whatsoever, all the white dust underneath the hood was still there, and some small garbage from the previous owner. So I guess the salesman wanted to discuss some extra features of the car that I wasn't aware of on pick-up and this consisted of what "BMW" stands for and how it came to be...which I could have read on wikipedia. A better discussion I thought would have been why they didn't clean it out. I could have made a bigger stink about the terrible service but after all I wanted to get away from them ASAP and my words would have been quite harsh. Next time I'll do a little more research on the salesman I am working with. Thank goodness I'm moving and won't have to do business there again!!
A service code was showing for some standard service that was due. I'm a fairly new owner and wasn't quite sure how to proceed. I called the dealership and Kim was very helpful over the phone. When I came in, Angie helped me. She was very thorough, professional and friendly and her approach gave me confidence that I was in good hands. The work was done the same day and I really appreciated the shuttle to and from my office. I'm not always comfortable handling matters related to car service, so I must say that having two women help me provided an extra comfort level. Angie and Kim are to be commended for their excellent customer service. They are true professionals.
I went in to service to have an exhaust "rattle" repaired. They found the problem and also identified a couple of other items coming up for service in a couple of months. I was able to get those items taken care of in the same visit. Parts had to be ordered for the exhaust "rattle"; the parts were in within 3 business days and the repair was made in a timely manner.